Emergency Duty Service

England, Essex, Chelmsford
Up to £22664.40 per annum
27 Apr 2021
25 May 2021
Job role
Social Worker
Contract Type
Full time

Please note this role is part time and not a qualified Social Worker role so ideally suitable for candidates that do not have full time employment elsewhere, (alternate weekends Friday, Saturday & Sunday overnights, 9 hours per shift, 27 hours bi-weekly) and the annual salary advertised will be pro rata. In addition to the basic salary there is a 15% allowance for unsociable hours

The Role

The Emergency Duty Team Adviser's role is to provide a prompt and efficient response to service users, carers, agencies, medical care and professionals Out of Hours, giving information and where appropriate passing referrals to our team of Social workers. This role is not a Social Worker role, it is the first point of contact for Social Care emergencies, out of normal working hours.

Skills and Knowledge

  • Good general level of education, including English and Mathematics at GCSE grade A - C, or demonstrably equivalent abilities.
  • Excellent Customer Service experience /ability.
  • Must be able to work on own initiative in addition to being part of a team.
  • Experience of working in a local authority setting and/or Customer Services role.
  • Experience of communicating by telephone and electronically recording information.
  • Working in a setting with direct customer contact.
  • Giving information and advice to customers by telephone.
  • Knowledge and experience of administrative processes.
  • Detailed knowledge and working experience of IT systems including Word and a customer database.
  • Awareness of Health & Safety at work.
  • Knowledge of requirements of Caldicott, GDPR and Freedom of Information.
  • Specialist knowledge to be able to handle calls involving children at risk and vulnerable Adults.
  • European Computer Driving License (ECDL) or equivalent experience/ability
  • As part of employment with Essex County Council should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit: https://www.gov.uk/dbs-update-service

    Essex County Council is proud to offer an excellent benefits package to all its employees. For more information please use the following link: https://www.workingforessex.com/working-here/pay-reward/

    Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

    We seek the best talent from the widest pool of people as diversity is key to our success.

    If you have any queries regarding this role, or require anything further, please email or call us on 0333 013 5888. Lines are open Monday to Friday 08:30 - 16.30.