Team Managers Family Support & Protection

Permanent, Full Time

£47,405 to £58,727 per annum

Location: Chelmsford

Closing Date: 16th May 2021

Job Purpose

The Team Manager leads team, developing and promoting capabilities and holding them accountable for performance and delivering improvements. Working with the Service Manager, contributing to the development of strategy and ensuring a service which adapts responsively to change.

With proven ability to focus on results, develop innovative solutions and build strong working relationships, this leader will possess a deep understanding of working in a challenging social and financial environment.

Family Support and Protection

The Family Support and Protection (FS&P) teams work with families on Child in Need & Child Protection plans to promote sustainable change. FS&P Social Workers are responsible for building positive relationships with families using systemic and strengths based social work approaches. The work is varied and involves working with Public Law Outline (PLO), Court work including S.7 report and when necessary taking families into proceedings and some Special Guardianship Order (SGO) assessments. Through regular reflective supervision and access to CPD/Training from the Essex Social Care Academy a BASW accredited CPD provider you will be encouraged to be creative and innovative in the direct work you undertake with families. We believe that giving families a supportive environment, encouragement and insight helps them to navigate and achieve change. This means we can say goodbye to families knowing they have to tools to sustain change.

Organisational Accountabilities

Roles at this level will be focused on delivering results in a specific functional area. They will hold expertise on the application of policy and improvement of service delivery. These roles have clear team budgets and targets set within the overall service requirements. The role is accountable for:

• Operational planning and performance review to maintain exceptional service delivery and ensures the political objectives and priorities of the council are met.
• Working collaboratively within and across functions and thinking commercially to support the delivery of best possible outcomes for our customers on a financially sustainable basis.
• Maintaining and nurturing collaborative relationships with other teams in the function and external organisations that support the delivery of annual plans.
• Implementing changes and continually evaluating service to improve the area of work, while maintaining the highest possible levels of service quality are continually delivered.
• Managing complex issues and resources to meet the needs of customers and deliver the best possible outcomes.
• Effective utilisation of digital technologies and innovation across the council and with stakeholders and partners.
• Ensuring equality and diversity is celebrated and considered as part of all decisions taken.
• Using professional expertise to translate goals and plans into ways of working that comply with relevant legislation and statutory requirements and manages a level of appropriate risk.
• Managing the delivery of exemplar customer interactions to individuals and communities which support the management of strong relationships and a reputation for achieving outcomes and resolving issues.

Service/Functional Accountabilities

• Lead a team of social workers to deliver a high quality professional service with positive outcomes.
• Accountable for individual performance, quality assurance, resources and budgets.
• Accountable for the practice of social workers within the team, providing professional and practice supervision, using available tools to address underperformance and coaching to enhance the quality of the practice.
• Responsible for development of individuals to maximise the capability and performance across the team.
• Responsible for the oversight and quality assurance of a range of social work reports and court statements.
• Responsible for responding to complaints and other feedback from service users in accordance with policy and in a way that fosters positive relationships.
• Lead inter-agency collaborative working, where a social work perspective is used to inform and drive decision making. Establishing and developing effective approaches to integrated working with partners, communities and the voluntary sector, to achieve successful outcomes for service users.
• Develop the training and tactical service delivery plan for the team.
• Use expertise and professional knowledge to provide advice and guidance for complex cases in line with legislative and organisational standards.

Skills, Knowledge and Experience

• A recognised social work qualification i.e. Diploma, degree or Masters in social work, CQSW, CSS or equivalent, with current registration with Social Work England as a registered social worker.
• Evidence of continuing professional development, aligned to any relevant Professional Competency/Capability frameworks or Knowledge and Skills Statements.
• Significant experience within a Social Care setting with evidence of challenging social and family situations.
• Experience of supervision of Social Work students and/or newly qualified Social Workers, possessing strong leadership and behavioural skills, with the ability to forge a highly performing and motivated team from diverse backgrounds, to deliver local objectives and work to required professional standards.
• Experience of working within a complex environment and leading change to ensure the Council delivers best practice.
• Developing strong relationships with partners, other agencies and the local community to achieve joint objectives and offer a supportive framework for children and their families.
• Recognise the financial implications of care packages commissioned.
• Evidence of clear decision making in order to highlight and limit the potential risks associated with intervention.