Housing Assistant

Location
Kensington and Chelsea, London (Greater)
Salary
£26,544 - £30,618 per annum
Posted
06 May 2021
Closes
19 May 2021
Ref
RBKC63471
Contract Type
Full time

About Us:

Helping residents make themselves at home.

In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective, and efficient. We have brought our social housing stock back under local authority control and now work closely with local residents to ensure they have all the support they need to live well in their own homes. 

The Role:

From arranging new customers to move into their new home to processing mutual exchange applications you’ll help us manage the day-to-day administration associated within Neighbourhood Management. It’s a great opportunity to learn about housing as you’ll work on everything from tenancy management to processing right-to-buy applications, scheduling Estate Inspections and monitoring performance. Additionally, as you’ll often be the first point of contact for enquiries and complaints from residents, you’ll also get to hone your customer service skills. 

Please refer to the Job Description for more information.

About You:

You’ll be a friendly, helpful ‘people-person’ who can make connections with all types of residents and understand their issues. You’ll be happy working with different computer systems and will have good note-taking and typing skills. Experience of taking minutes at meetings would be helpful, as would a background in a busy office environment. Commitment to deliver a helpful, efficient and responsive service. While a knowledge of housing would be useful, it’s not essential. As long as you are hardworking, enthusiastic, empathetic, flexible and quick to learn, we’ll provide all the training you need. 

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role. 

We reserve the right to close this vacancy early if we receive a high volume of suitable applicants.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: recruitment@rbkc.gov.uk