Hylands House Duty Manager
Hylands Estate is a Grade II* listed property and modern Grand Pavilion set in 574 acres of landscaped parkland just outside Chelmsford. The House & Grand Pavilion hosts weddings, corporate functions, events and private celebrations throughout the year as well as being part of the Hylands visitor attraction for the general public. We are currently seeking an enthusiastic Duty Manager with experience of managing large and multiple events in a busy venue to join our front of house team.
The ideal candidate for this position must have previous experience in a similar role (with a minimum of 3 years in a supervisory/management level) courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated with the ability to organise and plan ahead and have the ability to lead, multi-task, and make sound decisions in fast-paced environment.
You will manage the day to day running of activities at Hylands House & Grand Pavilion, motivating and co-ordinating front line staff and contractors to provide an excellent service to visitors, and ensuring the safety of the building and the people in it. Duties will include locking and unlocking the facility, planning and directing the work of a team of Front of House Assistants, setting up the house for activities, serving refreshments, cleaning, completing and maintaining accurate records, cash handling, managing the licensed bars during functions, and dealing with customer queries .
We are looking for an experienced facility duty manager, and the successful candidate will have excellent communication, customer care and organisational skills. You will be required to be available to work evenings, weekends and bank holidays. You will work a minimum of 20 hours week with potential to work full time hours during high season. You will be part of a robust team and passionate events team that delivers an excellent customer experience in this varied and rewarding role.
You will need to have access to your own transport as Hylands Estate is not on a regular public transport route.
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment vetting which includes safeguarding training, obtaining references and ensuring compliance with the Disclosure and Barring Service process.
To view further details for this role including the job description, please click the link on the attachments section above.
The deadline for applications will be midnight on the closing date shown in the advert details.