Chelmsford City Museum has recently completed a Heritage Lottery Funded redisplay vastly improving the visitor experience which is really exciting for our re-opening this year and we can’t wait to welcome our visitors back.

Our award-winning visitor destination is looking for an experienced passionate Manager that makes every visitor feel valued. As our Operations Manager you will ensure that all visitors enjoy the Museum in a safe, welcoming, inclusive, and well-presented environment. 

Your responsibilities will range from organising team rotas to overseeing Health and Safety management for the Museum services and its premises. You will be accountable for the management of the Visitor Host Team ensuring the Museums buildings are prepared, maintained and operationally efficient and ensuring the delivery of excellent customer service.

This role requires an individual who takes pride in delivering excellence and pays attention to detail. The Operations Manager is a pivotal role which works symbiotically with all team members, the wider City Culture Department, and other Council Service areas. You must be an excellent communicator that appreciates different viewpoints and takes measured approaches to overcoming difficult situations.

As part of the Museums ongoing development, you will have responsibility for overseeing the operational management for future events and to improve the Museums income generation streams through innovative ideas and leadership, including the production of sales reports and updating budget data.

Being part of our close team, you, will have the opportunity to lead the visitor experience and play a key role in the way we engage with the community. You will be instrumental in the way we communicate with our visitors and will embed our evaluation work to assist with our performance monitoring. If you have excellent communication skills with the passion to make a difference and the ability to deliver operational excellence, we would love to hear from you.

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment vetting which includes safeguarding training, obtaining references and ensuring compliance with the Disclosure and Barring Service process.

To view further details for this role including the job description, please click the link on the attachments section above.

The deadline for applications will be midnight on the closing date shown in the advert details.