Coroners Service Support Assistant
Please note this is a fixed term contract for 12 months.
Our staff are continuing to work remotely due to Covid but we are usually office based at SEAX House, Chelmsford. However, if there is essential work related to the role then staff members will be required to attend the office.
This is a busy office and we are looking for someone who, along with general office skills, has an excellent telephone manner. Dealing with bereaved families you will need excellent customer care skills, with the ability to work within statutory timescales.
You will work as part of a team providing administrative support for a team within the Coroners Service, taking the initiative and acting on their behalf by gathering information, handling calls from next of kin and professionals, inquest file administration, managing jury appointment and selection for Coroners inquests.
Constant communication with bereaved families can be a source of stress.
- To filter incoming telephone calls/emails/post using specialist, procedural and organisational knowledge, to either deal with the communication personally or connect to the appropriate person in a timely manner and ensure managers/officers are informed of urgent/important developments
- To exercise initiative and take independent actions in order to deal with queries/complaints
- To provide high quality; accurate and efficient support to a team of Coroners Officers, much of which will be of a confidential nature, and to organise and quality check own work
- To carry out file administration and arrange and manage juries for Coroners Inquests as instructed
- To demonstrate effective communication and engagement with all service users and customers (internal and external).
- To maintain and develop confidential records and filing, both manual and electronic to ensure efficient and effective storage and retrieval of information.Accuracy is vital.
- To undertake research, collation and analysis of information as required and agreed with Coroners Officers
- To take shared responsibility for the work of the whole team and the development of high professional standards and a commitment to excellence and continuous development
- To participate in the performance management review process and to take personal responsibility for the identification of learning and development opportunities and reflect on training needs for discussion with Line Manager
- To comply with individual responsibilities, in accordance with work role for Health and safety in the workplace.
- To ensure that all duties and services are provided in accordance with the County Council Equality and Diversity Policy and Practice
- To undertake such other duties as may reasonably be required of you commensurate with your grade and as required to support the business, including maintaining business continuity and during civil emergencies.
Skills, Knowledge and Experience
- NVQ Administration Level 2 or equivalent
- Maths and English qualifications or at least GCSE Grade C or equivalent (or by proven experience)
- Well-developed working knowledge of Microsoft Office applications is essential, including Word for Windows, Outlook
- PowerPoint, Excel and Access
- Excellent IT and Keyboard Skills
- Experience of effective working as a team member and ability to liaise with a wide variety of people
- Experience of dealing with telephone enquiries
- Proven effective communication and interpersonal skills
- Ability to prioritise effectively
- Ability to present information in an accurate, orderly and disciplined manner