About Us:

Champion a great quality of life for every resident.

In Kensington and Chelsea, we put the needs of our population at the heart of every decision that we make. With a focus on shaping effective and efficient services that can match the needs of our residents at every life stage, we work flexibly and responsively to help them get the most out of life. This is particularly important to our older and more vulnerable residents. As we navigate the practicalities of the pandemic, we want them to be able to live independently in the community with dignity, choice and control, so it is vital that their homes are equipped to enable this goal.

The Role:

Joining a small, supportive Aids and Adaptations team, you’ll be the first port of call for Council, Housing Association and Private Sector residents who are going through the home adaptation process. Taking responsibility for the administration and completion of major adaptations and improvements that are worth in excess of £1,000, you will handle each referral from the Occupational Therapist, seeing to it that the paperwork is correctly completed, and that funding has been secured from the Grant Officer. You will manage the expectations of the residents’ and their families, and will liaise with key stakeholders such as landlords and contractors to ensure each project is completed to a high standard. With plenty of variety in every day, this is an exciting role with the scope to learn from a well-established team who are passionate about ensuring older and vulnerable people are living in safe and comfortable homes.

Please refer to the Job Description for more information

About You:

To make the most of this interesting opportunity, you do not specifically need to have worked in a similar role, as long as you are both literate and numerate, with well-developed IT and organisational skills – and you are willing to go on short courses to form a comprehensive knowledge base. There is a lot of customer focused work in this role so you will have fantastic written and spoken communication skills, underpinned by a good degree of empathy and plenty of resilience. It is possible you will have experience in a home improvements agency, and you will have a good awareness of adaptations relating to disability and vulnerability. 

Please apply online and specify on your application how you meet the skills, knowledge and qualities specified in the job description and person specification.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: recruitment@rbkc.gov.uk