Improvement and Engagement Manager

Barnet (City/Town), London (Greater)
£47,841 - £52,886
07 May 2021
23 May 2021
Job role
Contract Type
Part Time

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough, and we are committed to working with partner organisations and residents to make Barnet even better.

As an organisation, our staff are committed to Our Values – We Care, We Can Be Trusted, We Work Together, We Value Diversity, We Embrace Change and Innovation – which drive everything we do.

About Adult Health & Social Care Services

In Adult Social Care we are committed to the work we do and the difference we make to residents of Barnet every single day, month and year. We encourage staff to be empowered in making changes and initiate actions that improve our services. Ultimately we should all be happy for our friends and family to receive the services we deliver and commission, and so that is where our focus always lies.

Adults Social Care & Health comprises of people with a range of professional specialisms and expertise, including: social workers; occupational therapists; contract brokers; staff delivering statutory services; financial and performance analysts; and improvement specialists.

We value the skills that new staff can offer, to make a real difference to people who use our services and their carers. Irrespective of whether the role is frontline or back office, you would be joining a group of people focused on providing excellent services for the local community.

About the role

You will be leading on the business improvement and communication and engagement functions for the Adults and Health Directorate. Prioritise and deploy resources across these two areas and ensure integration of service user feedback and insights into the improvement / transformation cycle.

You will perform a key role in the governance and ongoing development of the engagement groups to ensure their effectiveness as a shared commitment by the Clinical Commissioning Group (CCG) and Barnet Council adult social care to work together with stakeholders, in particular with people who use services and family carers.

You will act as a champion for innovation and continuous improvement – both in day-today operations and in devising strategies for future business development. Scrutinise and challenge all projects and programmes to ensure continuous improvement acts as a key driver and a measurable outcome.

About you

We are looking for someone with the following qualities:

  • You will have experience and a track record in delivering transformation projects in a social care and health environment or other relevant service
  • Understanding of service user and staff engagement and effective communications
  • Proven management skills, able to lead project teams to achieve successful outcomes
  • Excellent leadership and (project) management skills that you can deploy in a complex environment
  • Ability to promote high achievement in staff through providing support, empowering staff and providing constructive challenge.
  • Demonstrable record of high performance and striving for continuous improvement

What we offer

  • 30 days annual leave, plus public and bank holidays
  • Work-life balance options may include flexitime, job share, home working, part-time
  • Generous Local Government Pension Scheme
  • Cycle to work scheme and season ticket loan
  • Excellent training and development opportunities
  • Employee well- being training programs

We encourage all those who are interested to apply for this position and welcome requests for flexible working arrangements including part-time hours and alternative working patterns

How to apply

Click on the apply button to submit an application online. Please read through job description and person specification and complete the online application form. If you would like to speak to someone, please contact Will Hammond, Head of Transformation on

If shortlisted you will be required to bring photographic ID to your interview to prove your identity.

Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.

To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the work place and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. Click here to read our equality statement.

Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and remote working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.

Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.

Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent

Job Specification