SEND Operations Assistant - West Essex

England, Essex, Harlow
Up to £12.15 per hour
11 May 2021
08 Jun 2021
Contract Type

This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the foreseeable future. However, if / when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.

Job Purpose

Essex County Council has embarked upon a programme of change for provision and services with the ambition to profoundly improve the outcomes and life experience of children and young people with Special Educational Needs and Disabilities (SEND). Our vision is for a SEND system which identifies and assesses need at an earlier stage and which provides appropriate and impactful support without such high dependence on Essex County Council's statutory services.

The SEND Operations Assistant provides administration and support to the statutory SEND processes such as the Annual Review Process in particular at phase transfer, as well as providing a triage service for all contacts received by the SEND Operations Team. Support will also be provided to the Inclusion Team in relation to health referrals.

With an RQF level 2 and thorough knowledge of the SEND Code of Practice 2015 and knowledge or experience of working with young people with SEND.

Service/Functional Accountabilities

  • Receive, log and co-ordinate responses to incoming Section 23 and 24 notifications from Health Colleagues regarding children with SEND.
  • Liaise with Senior Inclusion Partners to ensure effective monitoring, provision development and signposting systems are in place.
  • Receive, log and co-ordinate all incoming post 16 requests for assessment, liaising with schools, settings and other key stakeholders including the Preparing for Adulthood Team.
  • Support the preparation of papers for and co-ordination of the Annual Review process, ensuring that schools and settings are informed of who Annual reviews should be held for during each academic term, and that appropriate people are invited to attend.
  • Provide triage of all incoming contacts to the SEND Operations team, acting as the first contact for parents/carers, CYP, school settings and other partner agencies. Signposting service users to relevant teams where appropriate and responding to queries wherever possible.
  • Provide administrative Support to SEND Operations Co-Ordinators by sending formal consultations to schools and settings as part of the EHC Assessment Process and co-ordinating responses.
  • Receive, log and direct inward transfer notifications, liaising with SEND Operations Partners and SEND Operations Co-ordinators to ensure that statutory processes and timescales are fully complied with.
  • Maintain tracking systems for all students who are at the point of phase transfer each year, and provide support to SEND Operations Partners and SEND Operations Co-ordinators to ensure that statutory processes and timescales are fully complied with and that, where appropriate, EHCP's are ceased in a timely manner.
  • Taking responsibility for ensuring that data is recorded accurately and in a timely manner to enable the Local Authority to report to stakeholders on a range of subjects including statutory timescales, out-of-authority placements and CYP with alternative education offers. The data will also be used monitor and track pupil records.

Skills, Knowledge and Experience

  • Educated to RQF level 2 or equivalent by experience.
  • Evidence of continuing professional development and expert knowledge in relevant professional area
  • Thorough working knowledge of SEND Code of Practice 2015
  • Excellent verbal and written communication skills.
  • Effective time management and prioritisation skills with the ability to manage own workload and adapt quickly and effectively to changing circumstances/situations.

Please note that Essex County Council has determined that the off-payroll working rules will apply to this assignment and where a worker elects to provide their services through an intermediary (such as a personal services company) then income tax and primary national insurance contributions will be deducted at source from any payments made to the intermediary.

As part of employment with Essex County Council should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit:

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

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