Registration Officer

Location
Camden, London (Greater)
Salary
£30,893 - £35,488 per annum
Posted
12 May 2021
Closes
26 May 2021
Ref
2100004C
Job role
Officer
Contract Type
Full time

Camden is changing on the inside to make life better for everyone. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. As a Registration Officer, you will provide outstanding customer service whilst delivering on important life changing moments for our citizens, such as conducting their marriage or civil partnership ceremonies, conducting citizenship ceremonies, while also undertaking statutory duties of a registration officer, which includes attestation of notices, registration of births and deaths. This is a very important legal role, which involves working with central government such as the General Register Office (Home Office).

The role

Camden has a wide range of licensed venues and it is a great opportunity to be part of a couple’s memorable wedding or civil partnership ceremony. This role will require public speaking and first-class communication skills with eye for attention to detail. The post holder will also play a crucial role in assisting customers complete Home Office services, so you’ll need to be able to adapt to a range of circumstances, be flexible and confidently, make decisions at the front line to ensure enquiries are resolved at the first point of contact.

Alongside this, you will proactively suggest ideas to improve service delivery and take ownership of personal learning and development within the registration industry. You will represent the Council by providing citizens with advice and applying sound judgement in assessing their needs at important moments in their lives.

The post holder will be required to work weekends on a shift pattern or a rota basis, i.e. up to 3 weekends per calendar month. This may also include weekdays and evenings depending on service demand. You must be available to work during the summer months during peak ceremonies season.

About you

The successful candidate will demonstrate excellent customer service, be a people person, have presentation and communication skills with ability to explain information in a clear and concise way. Attention to detail is vital.

You will have experience of dealing with members of the public, including face to face, by phone, email and in writing, displaying empathy whilst focusing on individual needs as well as service delivery. A lack of registration experience should not be a barrier to an application. Full training can be given for candidates who demonstrate the appropriate skill set.

You will take a collaborative approach, using your initiative to overcome obstacles and deliver results whilst supporting your peers and carrying out tasks efficiently in a methodical, organised manner.

The desirable candidate will have an awareness of public service mandates and previous Registration experience.
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we’ll redefine what a career can be.

Working for Camden

Working for Camden you’ll receive a host of great benefits, Click HERE to see full details.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Additional information     

To view the Job Profile please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.   

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website  

Asking for Adjustments   

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes, making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.

If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG. 

Some posts at Camden are politically restricted, which means individuals holding these posts cannot have active political role. For a list of all politically restricted roles at Camden click here.