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Income Officer Customer Accounts

Employer
City of York Council
Location
York, North Yorkshire
Salary
£20,422 to £21,552 per annum
Closing date
6 Jun 2021

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Sector
Corporate Services, Administration
Job role
Accountant
Contract Type
Part Time

Job Details

An exciting role has become available in our busy Customer Accounts Team. In the role of Income Officer – Customer Accounts you will be required to undertake a range of duties, with the key objective being the efficient invoicing and collection of sundry debts, ensuring a high collection rate and minimum write off.

The role involves recovery of sundry debts by referral to external bailiffs or making claims to County Court.

This post is not suitable as a job share opportunity.

You will be responsible for daily report validations in accordance with Audit requirement to ensure the daily balancing of the debtors system and correct delivery of debt recovery outputs.

You will also assist in managing the Council’s Deferred Payment Scheme for Adult Social Care charges. You will be responsible for arranging property valuations, calculating customer eligibility to the scheme, and submitting paperwork to our legal department to facilitate the completion of this process.

You should be highly numerate and be familiar and confident at using spreadsheets. You should also be familiar with Microsoft Word and other office packages.

You will be expected to deal with vulnerable customers, often at stressful times in their lives, therefore you should have excellent customer service skills, and be able to deal with queries in a confident and efficient manner. You will be expected to contact customers directly over the phone in order to obtain successful repayment of outstanding debts.

The Income Services Team offers a wide range of services to the Council and residents of York. We are responsible for the collection of income for sundry debts, benefits advice to any resident requesting it, the calculation of customer contributions towards social care costs’, the processing of invoices and payments to social care customers and providers, and the review and payment of payments for looked after Children. We also manage funds on behalf of vulnerable customers under orders of the Court of Protection.

The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

For further information or an informal discussion please contact Christopher Wilkinson, Income Services Operations Manager at  Christopher.wilkinson@york.gov.uk  or on 01904 554181

Closing date:  Sunday 6 June  2021 at 12 midnight

Interview date:  Tuesday 22 June 

Job Description

Company

The City of York has a rich history stretching back nearly 2000 years; George VI once said that: 'The history of York is the history of England'. York has a wealth of heritage and history. York attracts over four million visitors a year and popular destinations include York Minster, which is the largest Gothic cathedral in Europe, the Castle Museum, the National Railway Museum and the Jorvik Viking Centre. Tourism is an important industry in York and the city also has a thriving bioscience, technology and research sector, centred on the City's Science Park. Other major employers include Nestle, City of York Council and York Hospitals NHS Trust. York has excellent transport links, being on the East Coast Mainline and close to the A1M. From York seaside resorts such as Scarborough, Whitby and Filey or the North York Moors National Park are a short journey by road or rail.

Company info
Website
Telephone
01904 551550
Location
City of York Council
Library Square
North Yorkshire
GB

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