Income Officer Customer Accounts
An exciting role has become available in our busy Customer Accounts Team. In the role of Income Officer – Customer Accounts you will be required to undertake a range of duties, with the key objective being the efficient invoicing and collection of sundry debts, ensuring a high collection rate and minimum write off.
The role involves recovery of sundry debts by referral to external bailiffs or making claims to County Court.
This post is not suitable as a job share opportunity.
You will be responsible for daily report validations in accordance with Audit requirement to ensure the daily balancing of the debtors system and correct delivery of debt recovery outputs.
You will also assist in managing the Council’s Deferred Payment Scheme for Adult Social Care charges. You will be responsible for arranging property valuations, calculating customer eligibility to the scheme, and submitting paperwork to our legal department to facilitate the completion of this process.
You should be highly numerate and be familiar and confident at using spreadsheets. You should also be familiar with Microsoft Word and other office packages.
You will be expected to deal with vulnerable customers, often at stressful times in their lives, therefore you should have excellent customer service skills, and be able to deal with queries in a confident and efficient manner. You will be expected to contact customers directly over the phone in order to obtain successful repayment of outstanding debts.
The Income Services Team offers a wide range of services to the Council and residents of York. We are responsible for the collection of income for sundry debts, benefits advice to any resident requesting it, the calculation of customer contributions towards social care costs’, the processing of invoices and payments to social care customers and providers, and the review and payment of payments for looked after Children. We also manage funds on behalf of vulnerable customers under orders of the Court of Protection.
The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
For further information or an informal discussion please contact Christopher Wilkinson, Income Services Operations Manager at Christopher.firstname.lastname@example.org or on 01904 554181
Closing date: Sunday 6 June 2021 at 12 midnight
Interview date: Tuesday 22 June