Customer Services Team Leader (Registrations Service)
- Employer
- Essex County Council
- Location
- England, Essex, Colchester
- Salary
- Up to £34017 per annum
- Closing date
- 17 Jun 2021
View more
- Sector
- Corporate Services, Administration
- Job role
- Team Leader
- Contract Type
- Part Time
This role is part time 18.5 hours per week (job share). Currently the post holder works a 5 day on/5 day off rota either side of a weekend. The role also includes being on call on Saturdays, Sundays and Bank Holidays on a rota basis.
The role is quadrant based and involves visiting a number of office locations each week, whilst also allowing for the opportunity for some work at home. Whilst driving is not essential, it is desirable.
Job Purpose
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK and is undergoing significant transformational change to further enhance customer focus and service and delivery.
The Customer Services Team Leader has a sound working knowledge of Customer Services and specific business processes. Demonstrating leadership that recognises the impact on others, with a style that motivates and inspires the team to deliver administrative and Customer Service activities to the citizens of Essex and colleagues across Essex County Council. They will work to achieve operational KPI's that have a positive impact on the business and the service.
Highly skilled in operational planning and control, the Team Leader will proactively manage people and resources to effectively respond to seasonal workload demands across the whole service, individual and team performance, productivity and quality. Developing people to achieve high service standards and promote career progression. A champion of innovation and change using data and insight to make informed decisions, the Team Leader will set the direction through challenging but achievable goals, that support the success of the Customer Services vision.
Essex Registration Service is one of the largest authorities in the country and engages with our residents at the most critical moments in their lives. This varied and interesting role provides an opportunity to be part of the leadership team ensuring the best possible service to those customers whilst maintaining high standards of delivery and compliance with registration law.
Key Responsibilities and Accountabilities:
Knowledge, Skills and Experience
As part of employment with Essex County Council should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit: https://www.gov.uk/dbs-update-service
Essex County Council is proud to offer an excellent benefits package to all its employees. For more information please use the following link: https://www.workingforessex.com/working-here/pay-reward/
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
We seek the best talent from the widest pool of people as diversity is key to our success.
If you have queries on this role or require anything further, please email or call us on 0333 013 5888. Lines are open Monday to Friday between 08:30 - 16:30.
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