Team Administrator

England, Essex, Chelmsford
£20000 - £23156 per annum + + Local Gov Benefits Package
27 May 2021
24 Jun 2021
Job role
Support Worker
Contract Type
Full time

Team Administrator

Permanent, Full Time

Up to £23,156 per annum

Location: Chelmsford

Closing Date: 2nd June 2021

Job Purpose

Children and Families is recognised as a service in which social work can develop and prosper, with a culture of collaboration, integrity and compassion; promoting the development and wellbeing of children, young people and their families; protecting them from neglect and abuse. Working together with partners delivering a range of early help, family support and effective social work interventions which build resilience, remove barriers and enable children and young people to look forward to a brighter future.

The Team Administrator co-ordinates arrangements for supervised contact, translating referrals from Social Workers into meetings between family members, organised in a safe, logistically appropriate and cost effective manner.

The role requires the ability to plan meetings, arrange transport, identify the most appropriate venue and Supervised Contact Worker and overcome any issues that may prevent the achievement of meetings within timescales.

Service/Functional Accountabilities

  • Responsible for allocating referrals within 5 working days, responding to the referral received to ensure timely intervention.
  • Allocate referrals to team members, agency workers or an external agency, using professional expertise, depending on availability, location, cost and level of support needed.
  • Responsible for sourcing a safe environment for the child to have contact i.e. booking a room that is age appropriate and suitable for contact and offers the best safeguarding for the child, using knowledge of the cases and experienced judgement.
  • Collate and distribute referral data to Family Care Workers and Senior Practitioners and performance reporting data to Senior Leaders.
  • Collate and distribute risk information on to the appropriate venue and person supervising the contact to ensure safeguarding.
  • Represent the locality supervised contact team at various meetings, such as Social Worker team meetings, outlining referral procedures, identifying and overcoming referral issues, liaising with social workers to determine best logistical solutions.
  • Monitor budget spend to provide the senior practitioner and the family centre manager with accurate management information and analysis of spending trends to mitigate any deviation in budget. Ensure all procured services represent best value.
  • Liaise and negotiate with social workers, family care workers/supervised contact workers, parents, schools and venues to ensure the facilitation of the best quality supervised contact that is possible.
  • Collect feedback from clients; parents, children and locality teams and use this to contribute to the development of service delivery.
  • Specific individual and shared targets and objectives are defined annually within the performance management framework.

Skills, Knowledge and Experience

  • Educated to RQF Level 2 (GCSE) or equivalent by experience.
  • Evidence of continuing professional development, with good knowledge of relevant professional area.
  • A general understanding of the supervised contact service.
  • Good telephone manner and ability to liaise with other professionals, children and families.
  • Knowledge of financial procedures, systems and logistical co-ordination.
  • Good IT skills with knowledge of MS Office suite of programmes and an understanding of data protection.
  • Experience of building strong working relationships which are influential, with the ability to negotiate.
  • A vehicle and driving licence are essential for the role
  • A geographical knowledge of Essex is desirable.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate.