Helpdesk Manager

Camden, London (Greater)
£37,638 - £43,659 per annum
27 May 2021
13 Jun 2021
Job role
Contract Type
Full time

About us

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. As the Help desk Manager, you will have overall responsibility for the operation, maintenance and updating of the Council’s operational Property Management Systems.

The role

The post holder will manage and take overall day to day responsibility of the existing Help Desk and resource scheduling facility, presently comprising 7 personnel, for service users to report faults and deliver planned maintenance and reactive works successfully across 150 corporate and commercial sites as well as 39 schools, where services are delivered in house, with support from some specialist sub-contractors. You will ensure that key information and performance measures are provided to members and senior management when required.

This is a challenging post requiring a significant degree of self-motivation, requiring knowledge of Technology Forge and Planet CAFM systems. The postholder will ideally have knowledge of Facilities management and the complexities of dealing with multiple sites and contractors together with demonstrable experience gained within a service delivery environment.

You will have a proven track record of effectively managing a team of staff to meet targets and provide complex data to varying audiences. You will have the ability to deal with staff and customer queries dealing with staff and customer queries across building maintenance / facilities management.

Working in an operational environment, you will be flexible in your approach and be able to manage a busy workload with conflicting priorities on your own initiative and when working as part of a wider team.

You will be proficient in the use of IT packages including MS Office as well possessing some knowledge of CAFM systems including Technology Forge and Planet.

This is a busy and varied role and no two days are the same – a high degree of customer service, attention to detail and problem solving are a must to be successful.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our facilities management service offer, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG.