Parking Process Officers
- Employer
- Camden London Borough Council
- Location
- Camden, London (Greater)
- Salary
- £30,893 - £35,488 per annum
- Closing date
- 20 Jun 2021
View more
- Sector
- Highways, Highways Maintenance, Parking
- Job role
- Officer
- Contract Type
- Contract
Job Details
About us
Camden is changing on the inside to make life better for everyone. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
The role
The Parking Operations service are seeking an experienced customer focused Process Officers to play a central role dealing with customer parking enquiries and civil appeals. The post holder will work on various projects within Parking Services when they arise in order to further improve the service the Council delivers to the public and to drive down costs where opportunities arise.
You will efficiently process all enquiries which are allocated in the areas of parking Penalty Charge Notices’s (PCN’s), parking appeals, parking permits and complaints and service requests from customers, as well as preparing high quality evidence for hearings. Your extensive knowledge of the decriminalised parking process will mean you are able to confidently handle complaints and queries fairly and present the Council’s case in a manner that protects revenue and the public image of the Council. Must have experience of using Taranto System Ltd.
To find out more about what it is like to work at Camden, meet some of our People by clicking HERE
To be considered for this exciting opportunity the successful candidate must have in depth understanding of relevant legislation and Camden’s controlled parking policies and processes relevant to parking and traffic representation, appeals and statutory declarations processes. You will possess an excellent working knowledge of policy and process relevant to complaints and enquiries, including government ombudsman procedures. The ideal candidate will have a comprehensive understanding of the policy, procedural and revenue implications of technical developments in the parking service, and assist in the formulation and presentation of recommendations to change existing systems, equipment and procedures. Additionally you’ll have an awareness of the financial and social effects of relevant processes and the wider implications of debt and fraud prevention.
Working for Camden
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we’ll redefine what a career can be.
If that sounds good to you, we’d love to talk.
At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.
Additional information
To view the Job Profile, please click HERE
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG
Company
Camden: A diverse and vibrant borough
What makes us different?
Camden London Borough Council offers the opportunity to create a place for everyone. The council is committed to excellence and aims to recruit vibrant and talented people to develop and cultivate highly competent work teams.
Camden Council promotes culture, innovation and excellence by celebrating awards such as the Camden Business Awards, Community Support Awards and Camden Design Awards.
Great values
Based in the heart of the capital, Camden has much to offer its dedicated staff. The council is committed to excellence, and dedicated to safeguard and support the welfare of vulnerable adults, young people and children. Camden aims to work hand to hand with the communities it serves to find new and better ways to increase quality of life.
Why work for Camden?
- Camden is committed to providing high quality services
- Competent and skilled work teams.
- A trusting, supportive working environment
- Strong focus on innovation
- Competitive salary.
- Free season ticket / travelcard loan scheme.
Would you like to work in an innovative, multicultural, vibrant and transforming environment?
Camden may offer the opportunity you are looking for.
- Website
- http://www.camden.gov.uk/
- Telephone
- 020 7974 4444
- Location
-
Town Hall
Judd Street
United Kingdom
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