Senior service designer

England, London
£45834 - £56141 per annum
09 Jun 2021
01 Jul 2021
Adeola Lawal
Job role
Contract Type
Full time

About Royal Greenwich

Royal Greenwich is proud to be a borough synonymous with first class modern services. A world heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed and well-run authority.

We have also recently published our first digital strategy. To make that strategy into a reality, we need to hire a new digital, data and technology team to join our existing skill set.

As a Service Designer, you will be part of our brand-new in-house product function. You be responsible for designing end-to-end services, working in partnership with various teams in the council to help them establish and realise ideas for how digital, data and technology can help them better meet user need.

About the role

Senior Service Designers in Royal Greenwich, are the senior practitioner, working through the entire design process, from design research, framing problems/ propositions, to reimagine end-to-end experience and crafting the details of the service delivery model.

They directly lead on our most complex, risky and interdependent services, working as part of the multidisciplinary team and partner with service areas, acting as the bridge between transformational service goals and the practicalities of product delivery.

They identify opportunities and help stakeholders to reimagine their services to improve service outcomes and reduce the cost of delivery.

Driven by impact, they use data, design thinking and agile ways of working to solve problems, test ideas quickly to learn things that matter.


  • You will be working with different types of service across digital and non-digital channels and methods of access.
  • You will contribute to identify design patterns and reusable components to tackle common problems across the organisation.
  • You will help people see their services through a people lens with a design state of mind, helping them to map and discover opportunities for transformation in their areas.
  • You will work with senior leaders across the council to help them understand service design, helping them see what's possible.
  • You'll use agile ways of working to iterate what you do and be an ambassador for agile ways of working as well as user-centred design.
  • You will take a key role in developing and growing the service design community of practice, codifying ways of working.
  • You will be line managing people, helping develop our people and managing performance robustly.
  • You will be actively looking for opportunities to improve the internal process of knowledge management, learning and development, getting feedback, running design critique and meetings, etc.

Who are we looking for?

We're looking for people with already working in service design or a similar field, who care deeply about user need and who want to work on a great social mission and grow their careers here at Royal Greenwich.

We actively encourage applications from under-represented groups. At the moment, the role will be 100% remote working. As the covid pandemic abates, we would like you to work partly from the office and partly from home.

Why join in Royal Greenwich?

This is a great role in a vibrant and growing team; in return, we offer a range of benefits which include:

  • Annual Season Ticket Loan
  • Childcare Voucher Scheme
  • Learning and development opportunities to maximise your potential, including excellent apprenticeship opportunities at all levels
  • Reduced rate Gym Membership
  • Eyecare Vouchers
  • Cycle to Work scheme
  • Long Service Awards
  • Generous Annual Leave entitlement and
  • Excellent Pension Scheme
  • GreenwichCard which entitles you to discounts at local businesses
  • Employee Assistance Scheme including external counselling service
  • A range of flexible working arrangements
  • Staff networks

Benefits of working for us

With offices based in the heart of Woolwich, Royal Greenwich is a great place to live and work.

Benefiting from excellent transport links ranging from buses and tubes to trains and ferries, along with the developing Crossrail expansions, Royal Greenwich is one of the easiest boroughs to get to and navigate your way around. It takes 21 minutes to get into central London and 10 minutes from The O2.

The Royal Greenwich Values are:

  • Improving residents lives and opportunities
  • Demonstrating respect and fairness
  • Taking ownership
  • Doing things better
  • Working together across the Council

If you are interested, we would love to hear from you.

To apply, please click the Apply button below and complete an application form - you will be prompted to upload a CV and a covering letter (of no more than 2 sides of A4). Please ensure that these clearly show how you meet the criteria set out in the Person Specification document.

As part of the selection process, you will need to explain how you meet the key requirements for this role listed in the advert.

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.