About us

Camden is listening to everyone, including you.

We’re giving a platform to people inside and outside our community. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all

The role

We are currently seeking an experienced and highly motivated Welfare Rights Adviser to ensure children from pregnancy to age 5 years achieve the best start in life, by providing expert welfare rights advice and benefits assistance to their families. The post holder will be responsible for enabling families with young children to avoid poverty, to be financially secure and claim the benefits and financial assistance to help them during pregnancy and when their children are young.

The post holder will ensure that the child and family are at the heart of service provision – challenging, and ultimately changing where required, the root causes of child and family poverty in the borough.

The role requires flexibly to adapt and make informed, creative and robust decisions in challenging situations to obtain the best outcomes for our families, and the borough, is crucial in delivering this role. This role involves relationship building and problem solving for colleagues and our families across a range of functions; challenging existing processes, systems and barriers through continual learning and gathering of evidence relating to trends. This role provides both a second tier support to colleagues, working across the council as well as providing a service to our residents.

The ideal candidate will have to have an awareness of the needs of socially excluded groups and people living on low income, including an in-depth knowledge of the principles of record keeping in the context of benefits advice. This post can be challenging and varied but very rewarding, knowing that you can make a difference to the vulnerable members of our community.

Please note that this is a community based role which requires a presence in the local area.

The vulnerable nature of the families we work with is such that they require support and at times face to face interaction at short notice. Therefore the role requires a weekly presence in our children centres to accommodate face to face appointments and support IEYS colleagues with advice and guidance.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

To find out more about what it is like to work at Camden, meet some of our People by clicking HERE

The successful candidate will have previous demonstrable experience providing welfare rights advice and proven ability to carry out comprehensive benefit checks to tight deadlines. You will be confident in assisting and advising clients to claim the full range of benefits tailored to their needs.  The post holder will have good knowledge and understanding of social security legal framework and ability to represent clients in a tribunal setting, paper or oral hearing when required. You will have continuous training and development record of training from a known Independent Welfare rights trainers or welfare rights organisation and or gained expert knowledge from developing welfare rights skills from a previous role.

The ideal candidate will be an excellent communicator (verbally and written) at all levels of seniority and be fully proficient in Microsoft Office packages, as you will work with a range of computer packages/systems. You will have excellent organisational skills and the ability to work independently, prioritise work as appropriate and manage a busy and demanding workload. 

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting people, and we’ll redefine what a career can be.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG