Service Manager - Disability Transition (Part Time)
Service Manager - Disability Transition (Part Time)
£58,727 to £66,963 Per Annum, Pro Rata
Closing Date: 27th June 2021
Please note that this position is a part time post offering 22.2 hours per week (0.6 FTE)
Children and Families is recognised as a service in which social work can develop and prosper, with a culture of collaboration, integrity and compassion: promoting development and wellbeing of children, young people and their families; protecting them from neglect and abuse; working together with partners delivering a range of early help, family support and effective social work interventions which build resilience, remove barriers and enable children and young people to look forward to a brighter future
Service managers are accountable for performance and delivery of a lead service area. This leader will have extensive social care experience; an understanding of current issues and the ability to ensure the innovative use of resources to improve productivity and quality outcomes. Contributing to the development of policy and strategy, this leader will build strong, credible working relationships with internal and external partners, driving and shaping service improvements and design.
Roles at this level will be focused on delivering results in a specific functional area. They will hold expertise on the application of policy and improvement of service delivery. These roles have clear team budgets and targets set within the overall service requirements. The role is accountable for:
- Operational planning and performance review to maintain exceptional service delivery and ensures the political objectives and priorities of the council are met.
- Working collaboratively within and across functions and thinking commercially to support the delivery of best possible outcomes for our customers on a financially sustainable basis.
- Maintaining and nurturing collaborative relationships with other teams in the function and external organisations that support the delivery of annual plans.
- Implementing changes and continually evaluating service to improve the area of work, while maintaining the highest possible levels of service quality are continually delivered.
- Managing complex issues and resources to meet the needs of customers and deliver the best possible outcomes.
- Effective utilisation of digital technologies and innovation across the council and with stakeholders and partners.
- Ensuring equality and diversity is celebrated and considered as part of all decisions taken.
- Using professional expertise to translate goals and plans into ways of working that comply with relevant legislation and statutory requirements and manages a level of appropriate risk.
- Managing the delivery of exemplar customer interactions to individuals and communities which support the management of strong relationships and a reputation for achieving outcomes and resolving issues.
- Accountable for providing leadership across Children and Families and nationally as part of our Partners in Practice work, which delivers the best possible outcomes and builds resilience for children, young people and families.
- Establish and develop effective local approaches to integrated working with delivery partners and external agencies, to achieve successful operational delivery of targeted services.
- Responsible for delivering change within complex environments to promote and deliver new ways of working.
- Implement the Children and Families - Vision and Values which supports the wider aims of helping people to get the best start in life.
- Work with external operational stakeholders and partnerships to maximise potential opportunities through the development of innovative approaches.
- Accountable for ensuring compliance with regulations, statutory guidance and governance bodies, maintaining effective links with these bodies to monitor and improve standards.
- Responsible for the delivery of services within the agreed budget, highlights risks and contract issues.
- Lead on matters of business continuity and health and safety for the service area, ensuring that relevant business continuity plans are updated and that both corporate and function specific health and safety policy is followed and all requirements met.
People management (including direct reports): Direct accountability between 4-9 FTE within a total team of 27-100 FTE across lead service area.
Skills, Knowledge and Experience
- A recognised social work qualification (i.e. Diploma, degree or Masters in social work, CQSW, CSS or equivalent) with current registration with Social Work England. Alternatively, a qualified Occupational Therapist with HCPC registration in relation to leadership of Young People with Disabilities Service.
- Evidence of continuing professional development, aligned to any relevant Professional Competency/Capability frameworks or Knowledge and Skills Statements.
- Ability to work collaboratively with internal and external partners and stakeholders, demonstrating breadth of thinking across social care, partners, the wider council and the system as a whole.
- Significant experience within a social care setting, with a deep understanding of current social care issues and implications for delivery at local level.
- Strong leadership and behavioural skills with the ability to focus on results, forging a highly performing and motivated team from diverse backgrounds to achieve objectives.
- Experience of successful delivery within a rapidly changing and ambiguous environment, while managing conflicting priorities.
- Proven influencing skills with an ability to pro-actively lead and deliver cultural change to improve quality of service.