Property Accounts Officer
An opportunity has arisen to join the Home Ownership team. Our team is committed to providing a high quality service to leaseholders and developing professional knowledge and skills to meet the organisations key objectives. We are keen to hear from people who have a can do attitude and are highly motivated to provide an excellent and proactive service in line with operational deadlines.
Who we are looking for:
To be responsible to the Property Accounts Manager for undertaking the collection of all income relating to Home Ownership Service (HOS) functions, including all service charges. To be responsible for managing a portfolio of accounts through the entire recovery process, taking effective action, including legal action, in line with Greenwich Council’s recovery procedures and relevant legislation.
To provide a high standard of customer service to HOS customers, dealing effectively and efficiently with a wide range of enquiries, disputes and complaints, including MPs and Members enquiries.
You will have experience of undertaking administrative work in a busy office environment. You will possess effective time management skills, the ability to work under pressure, excellent attention to detail and the ability to maintain confidentiality.
For an informal discussion about this opportunity, please contact Mary Kotey; email@example.com 0208 921 4079
If you require any assistance in viewing or accessing this opportunity, please contact firstname.lastname@example.org or call 020-8921-8977
Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.
Advert Close: All vacancies close at midnight unless otherwise stated
How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. If you have a disability and are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria, you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.
Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.
Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.