Who are we looking for? Our new Digital and Customer Service team is expanding and we are on the lookout for an impact-driven, kind and curious person who has already started their career in product management and project leadership. You will be one of five other Product Managers. It's an exciting time to join our team, as we've recently published our first ever digital strategy and want you to be a part of making our strategy a reality. You will help us on our mission to make the Royal Borough of Greenwich a truly digital council and borough over the next four years and beyond. As a Product Manager, you'll be welcomed into a thriving, exciting in-house product team, alongside other user researchers, service designers, content designers, product designers and business analysts.
It's essential you're open-minded, great at working in a team, have experience of product management, or worked in an adjacent discipline (such as service design, user research, interaction design or business analysis) where you contributed heavily to a product or service's direction and strategy.
Most importantly, you'll want to bring your experience to our amazing mission and are up for the challenge of making public service and government better. We are a new team, so there's plenty of scope for having your say!
What your role will involve:
You'll be part of our brand-new in-house product function as part of the Digital and Customer service team. You'll report to the Lead/ Senior Product Manager.
As a Product Manager, you'll lead multidisciplinary teams to deliver early value and take new resident and staff services from discovery to live, as well as iterating existing ones.
You'll be working in close partnership with our existing teams in the council, who want to improve their services. You'll be a great active listener, understanding their problems and balancing between user need, business need and technical constraints, to build products and services the whole council can be proud of.
You'll be the voice of the user - whether it's residents or staff - inside your team and with the stakeholders you work with, using data and research to guide your decisions and making sure everything you build meets user needs. You'll lead all stages of the product lifecycle, from first vision and strategy to road mapping and then into delivery. We are looking for people who are curious about technology, but who don't see building something 'shiny and new' as an end in itself. Rather, you will care deeply about the problems that face our residents and staff, and leverage technology and product design to improve outcomes for them.
You'll join one of our skilled, multidisciplinary product teams. The teams are empowered, with the autonomy to take decisions at as close a level to our users as possible. We're looking for people who care not only about iterating and improving our services; you should also be passionate about experimentation and continuous improvement to your team's working practices, and those of the wider directorate.
If this sounds like it would suit you, or our mission is something you'd love to be a part of then get in touch!
Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.