Location: We're based in the heart of Woolwich, which is a great place to both live and work. Woolwich benefits from excellent transport links; buses, tubes, trains (just 21 minutes from central London and 10 minutes from The O2) and ferries, and soon to be Crossrail expansion. During the current COVID-19 response you will be working mainly at home; when the pandemic has abated, you'll have a mixture of home and office-based working.
Who are we looking for?
Our new Digital and Customer Service team is expanding and we are on the lookout for an impact-driven, kind and curious person who has already started their career in content design and content strategy. You will be one of four other Content Designers.
It's an exciting time to join our team, as we've recently published our first ever digital strategy and want you to be a part of making our strategy a reality. You will help us on our mission to make the Royal Borough of Greenwich a truly digital council and borough over the next four years and beyond.
As a Content Designer, you'll be welcomed into a thriving, exciting in-house product team, alongside other user researchers, service designers, product designers, business analysts and product manager.
It's essential you're open-minded, great at working in a team, have experience of content design, or worked in an adjacent discipline, where you contributed heavily to a content creation and strategy.
Most importantly, you'll want to bring your experience to our amazing mission and are up for the challenge of making public service and government better. We are a new team, so there's plenty of scope for having your say!
What your role will involve:
You'll be part of our brand-new in-house product function as part of the Digital and Customer service team. You'll report to the Lead/ Senior Content Designer.
The words we use to reach our users are central to the organisation's transformation. As a Content Designer, you will make sure we use the right words across all our products and services.
With a relentless focus on the user, you will be able to make complex information easy to understand. You will develop evidence-based content that balances user needs with organisational priorities.
Using clear user stories and prototypes, you'll write, test and iterate user-focused content. You will also make sure it's part of a seamless user experience across all our products and services.
You'll work in agile, multidisciplinary teams, or in smaller council service teams. You'll also be part of our content design community of practice. Here you'll help set content standards and processes, championing them across the organisation.
You'll use strong communication and influencing skills to advocate for better, simpler content. With good content design, and plain English, you'll help people get what they want from us the first time they try.
Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.