Business Support Administrator

Fixed Term, Full Time

£19,891 to £23,402 per annum

Location: Harlow

Closing Date: 27/07/2021

As a Business Support Administrator, you will be providing high quality administration support to the SEND Operations teams.

The SEND Operations Team carries out responsibilities that are set by the government on behalf of Essex children with special educational needs and disabilities (SEND). They coordinate the Education Health and Care Plan process for children and young people in the administration of the 20 week statutory process

Please note this is a fixed term contract until January 2022.

Virtual working for present but supporting staff at Goodman House in Harlow

The Role:

This role predominantly involves co-ordinating and monitoring statutory processes relating to children and young people with SEND. (Special Education Needs and Disabilities)

The SEND Operations team require support to maintain the relevant tracking systems and processes for Education, Health and Care Plan (EHCP)applications, changes to plans for students who are transferring schools/settings and the annual review of these plans.

• You will act as first point of contact for parents/carers, schools, settings and other partner agencies, signposting to relevant teams where appropriate and responding to queries wherever possible.
• Responsible for ensuring that data is accurately recorded and that timescales are adhered to, escalating issues to the SEND Operations Lead
• Processing consultations for amendments to existing EHCP plans and assisting SEND Ops staff with managing amendments for various key stage transitions
• Managing inboxes and calls for the team
• Fulfil other general admin requests as they arise.

Key Skills & Characteristics:

• Support to the new EHCP and IPRA funding applications
• Support to the Annual Review process
• Inbox management
• Call handling
• Relationship management
• Organizational skills, able to co-ordinate a Team
• Confident to ask questions and seek clarification
• MS Office, including outlook and teams
• Customer Service skills
• Resilience
• Solid written and verbal communicator
• Accurate data entry skills