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SEND Casework Manager - Harrogate

North Yorkshire County Council
Harrogate, North Yorkshire
£39,880 - £43,857 per annum pro rata + relocation support
Closing date
15 Aug 2021

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Health and Social Care, Health, Children's Services, Social Care, Education, Skills and Learning
Job role
Contract Type
Full time
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Job Details

Location: 80 The High Street – Harrogate - We very much promote flexible working with the ability to work remotely from a variety of bases as well as from home, whatever makes sense and is suitable to provide the best service.

North Yorkshire County Council have a national reputation for excellence and we are looking for SEN Casework Manager’s with a variety of experience and skills. We also welcome those who are looking to relocate.

The core focus of this job is to manage a team of SEN case workers providing professional expertise and leadership for the implementation of the Local Authority's statutory responsibilities and procedures for children and young people with Special Educational Needs (SEN) across the whole age range 0 to 25.

The Directorate has established an integrated SEND Service (0-25) to provide improved experience for children and young people with SEND and their families, including pathways and key points for assessment and decision making.

The role will involve monitoring progress of the children undergoing statutory assessment and supporting the SEN casework officers to address barriers in the process or in securing appropriate placements.

The role will involve working in an integrated way with a variety of partner agencies and organisations both internally within the County Council, and externally to ensure statutory responsibilities are fulfilled. The post holder will need to have a commitment to shared values and the common purpose of developing a culture of interagency working; including statutory bodies, third and private sector organisations.

This post will carry a small caseload of cases which are more complex (in terms of SEND process) than appropriate for management by the SEND Casework officer. This will include one post designated to post 19 cases and all other posts will have specific responsibility for caseloads within High Cost placements including Independent Specialist provision. Cases in the tribunal arena will be held by this post for the duration of the appeal.

Supervision and active oversight of the SEND Casework officer will apply where there is complaint escalation where first line response has not resolved the complaint, cases where there is a request or requirement for a move from mainstream to special school, out of area cases, cases where there is a sudden or unpredictable request for a change of placement (placement breakdown), cases requiring significant multi-agency working such as Looked After Children or those in the Criminal Justice System and any other case deemed as “complex” following supervision with the Locality SEND manager.

You will need to have communication skills that are effective in potentially difficult circumstances such as where complaints have escalated, in mediation or where there is dispute around the EHCP – this will include effective listening, negotiation skills, demonstrating empathy and the ability to regulate own communication style and emotions to the situation.  

To informally discuss this position please contact Amanda Millgate (Locality Manager SEND) by emailing or by calling 07967443328.

Key documents:

JD & Total Rewards

Visit our dedicated Campaign Page for more information.

We welcome individuals looking to relocate, for further information please see our Relocation Policy

Key dates
Closing date: Midnight Sunday 15th August 2021

Shortlisting date: 16th August 2021
Interview date: 19th August 2021

We look forward to exploring your interest and receiving your application.

Apply here!

Enhanced Level DBS Disclosure is required for appointment to this post.

NYCC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. 


The County of North Yorkshire is the largest County in England and Wales. Within the county are 598 square miles of the Yorkshire Dales National Park, and 530 square miles of the North York Moors National Park. The county is included in the Yorkshire and Humberside Region.

Whilst the economy of the County has traditionally been dependent on agriculture and tourism, there is a fast growing high technology base and this, together with other forms of light manufacturing industry, is of increasing importance. The County Council has an active policy of economic development and the predominantly rural character of the County is highly attractive to high technology businesses as well as the traditional industries of farming, food production and tourism. The County contains several centres of great historic interest, market towns that invite light industrial development, the modern coalfield area in the South, scenic, lightly populated upland areas and the extensive lowland area in the Vale of York.

Find Us
0845 872 7374
County Hall
North Yorkshire
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