The Registration Service deliver an effective Marriage Booking Service and centralised back office Registration function including Citizenship; Ceremonies; Registrations and Approved Premises. The Registration Assistant will deal with all customer enquiries, providing specialist advice, support and excellent customer service to members of the public wishing to use the service.
The ideal applicant will have experience of working within an administration environment, with good communication and IT skills and the ability to embrace change.
Delivering good customer service will be key to success.
- Responsible for ensuring all administrative Registration duties are completed in an accurate and timely manner and regulations, as set out in the Handbooks for Registration Officers, are adhered to.
- Engage with appropriate stakeholders to define requirements and achieve quality, timely and accurate Registrations.
- Use specialist skill, knowledge and experience to deliver effective Registration activities, and high-quality customer service.
- Work collaboratively with partners to ensure compliance with all external and internal regulation.
- Responsible for ensuring compliance with all end of day accounting and stock management, weekly, monthly and quarterly accounting, returns and dispatch to GRO.
Knowledge, Skills and Experience
- Educated to RQF level 2 (GCSE) or equivalent by experience.
- Ability to develop knowledge and skills within the workplace.
- Experience of working in a busy administration environment.
- Excellent communication skills, both verbal and written.
- Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
- Evidence of delivering high quality customer care.
- Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.
This position will initially, in line with current government guidance be based from home, with an expectation of being home based for the foreseeable future. However, if / when government guidelines change the role may then revert to being office based, whilst retaining some flexible working options.
Please note that Essex County Council has determined that the off-payroll working rules will apply to this assignment and where a worker elects to provide their services through an intermediary (such as a personal services company) then income tax and primary national insurance contributions will be deducted at source from any payments made to the intermediary.
As part of employment with Essex County Council should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please visit: https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
We seek the best talent from the widest pool of people as diversity is key to our success.