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Business Support Officer

Camden London Borough Council
Camden, London (Greater)
Closing date
6 Aug 2021

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Corporate Services, Administration, Finance
Job role
Contract Type
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Job Details

Camden is changing on the inside to make life better for everyone. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. As a Business Support Officer you will support and enable services to deliver for the citizens of Camden in an efficient and effective way.  

The role

We have recently changed the way that we work so that we are more responsive to the needs of our customers and provide support that adds most value.  To help us deliver this, we require skilled Business Support Officers to join the service to provide professional, proactive, flexible and customer focussed business support service to the organisation

We are looking for individuals who are adaptable and have a willingness to perform the full range of activities undertaken by functions within business support.  To enable services to meet their strategic objectives, we are also looking for individuals that can quickly respond to changing needs and priorities.

All staff will be expected to provide a variety of administrative support to our services based at 5 Pancras Square and Crowndale Centre.  This role will focus on the delivery of one of our current priority areas by ensuring that we support services with system and database management; providing support with our records management function; and supporting with processing payments through established financial processes.

You will be experienced in provided excellent customer and administrative services in a fast paced, citizen-focused environment.  You’ll have the ability to develop good working relationships and demonstrate effective communication skills: written and verbal, with an ability to express issues in a clear and appropriate manner and work with a range of audiences.

You will be expected to show high levels of professionalism and be approachable, courteous, and helpful in the delivery of support. You will have the ability to work with minimum supervision, using problem solving skills and initiative to provide customer focused support service. 

You’ll also be able to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others. This role requires you to deal diplomatically and confidentially with a wider range of stakeholders internally and externally.  It also requires a level of resilience.

The ideal candidate will have experience of working closely with colleagues to identify areas for improvement.  You will be expected to embrace new technology to ensure that work is undertaken in the most effective and efficient way.

It is essential that you are educated to GCSE level or equivalent (to include Maths and English), and / or have an NVQ3 in Business Administration or similar.  You should be able to demonstrate that you have a thorough understanding of Microsoft Office (Outlook, Word, Excel), and that you have effectively used systems to input and extract information.

The post is generally office based with some home working and you may be expected to work at other sites and to provide cover for similar roles.

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we’ll redefine what a career can be.

Working for Camden

Working for Camden you’ll receive a host of great benefits, Click HERE to see full details.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website  

Additional information     

To view the Job Profile please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.   

Asking for Adjustments   

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes, making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG.  


Camden: A diverse and vibrant borough
What makes us different?

Camden London Borough Council offers the opportunity to create a place for everyone. The council is committed to excellence and aims to recruit vibrant and talented people to develop and cultivate highly competent work teams. 
Camden Council promotes culture, innovation and excellence by celebrating awards such as the Camden Business Awards, Community Support Awards and Camden Design Awards. 

Great values

Based in the heart of the capital, Camden has much to offer its dedicated staff. The council is committed to excellence, and dedicated to safeguard and support the welfare of vulnerable adults, young people and children. Camden aims to work hand to hand with the communities it serves to find new and better ways to increase quality of life.
Why work for Camden?

  • Camden is committed to providing high quality services
  • Competent and skilled work teams.
  • A trusting, supportive working environment
  • Strong focus on innovation
  • Competitive salary.
  • Free season ticket / travelcard loan scheme. 

Would you like to work in an innovative, multicultural, vibrant and transforming environment?

Camden may offer the opportunity you are looking for.

Find Us
020 7974 4444
Town Hall
Judd Street
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