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Tenancy Services Officer

Camden London Borough Council
Camden, London (Greater)
£30,893 - £35,488 per annum
Closing date
2 Aug 2021

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Housing, Community Services, Sheltered Housing
Job role
Contract Type
Full time
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Job Details

About us

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

The role

We are a small team of Tenancy Services Officers based in the Temporary Accommodation Group and currently have a fantastic opportunity for the right individual to join us, providing a high quality service, working mainly around area’s to maximise income and dealing with all breaches of licence both within a hostel setting and for out of borough placements.

Team working is essential, as well as an understanding of our client group most of whom are homeless and sometimes live a chaotic life. There may be lone working at times as well as face to face contact with those suffering from alcohol, drug misuse and mental health issues.

This role is to specifically focus on working with households impacted by the benefit cap, Universal credit restrictions and benefits legislation relating to exemptions.  The successful candidate will need to have a good understanding of Welfare Benefit reform, including an understanding knowledge of services that can assist with training and employment as well as individual’s income maximisation.

You will also be required to work across all the patches on an adhoc basis to provide cover for the other members of the team.

Travel both within and out of the borough is essential as well as a high level of personal and communication skills.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

To find out more about what it is like to work at Camden, meet some of our People by clicking HERE

To be considered for this post it is essential to the role you have the ability to develop good working relationships and effective communication skills as you will be dealing with members of the public, contractors and staff face-to-face and over the telephone.

The ideal candidate will have previous experience of working with challenging clients, homeless people, rent collection and an understanding of how anti-social behaviour impacts on others.

You will possess an awareness of the proposed changes in welfare reform and how this will impact on the client group as well as an understanding of the importance of maximising income. You will have excellent IT skills with accuracy the key ensuring data is loaded in a methodical and logical manner. You will be able to demonstrate the ability to respond to anti-social behaviour and other breaches of licences/ awareness of the remedies available to the Council.

Note:  All Camden employees are expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting people, and we’ll redefine what a career can be.

If that sounds good to you, we’d love to talk.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG


Camden: A diverse and vibrant borough
What makes us different?

Camden London Borough Council offers the opportunity to create a place for everyone. The council is committed to excellence and aims to recruit vibrant and talented people to develop and cultivate highly competent work teams. 
Camden Council promotes culture, innovation and excellence by celebrating awards such as the Camden Business Awards, Community Support Awards and Camden Design Awards. 

Great values

Based in the heart of the capital, Camden has much to offer its dedicated staff. The council is committed to excellence, and dedicated to safeguard and support the welfare of vulnerable adults, young people and children. Camden aims to work hand to hand with the communities it serves to find new and better ways to increase quality of life.
Why work for Camden?

  • Camden is committed to providing high quality services
  • Competent and skilled work teams.
  • A trusting, supportive working environment
  • Strong focus on innovation
  • Competitive salary.
  • Free season ticket / travelcard loan scheme. 

Would you like to work in an innovative, multicultural, vibrant and transforming environment?

Camden may offer the opportunity you are looking for.

Find Us
020 7974 4444
Town Hall
Judd Street
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