An exciting opportunity has arisen for you to join the dedicated York Registration Team.
You will be conducting ceremonies including Marriages, Civil Partnerships, Baby Naming and Renewal of Vows in venues around the city and at our Register Office at Bootham.
You will need to be able to speak confidently in highly public situations as we conduct large ceremonies in venues such as hotels, halls and museums. As you will be dealing with customers in extremely emotional and sensitive situations, your commitment to high quality customer service and your excellent inter-personal and communication skills will be an asset.
You will also deal with admin duties including civil ceremony arrangements from the initial enquiry to taking payments. You will be part of a team that also issue copy certificates of birth, death and marriage from registers dating back to 1837. Working in this highly regulated environment you will have good attention to detail and be able to work on your own as well as part of a team.
You will demonstrate excellent organisational skills and show exceptional attention to detail.
Your ability to respond well to change and demonstrate excellent communication skills is extremely important in this ever changing environment.
You will have the ability to prioritise tasks and work through your responsibilities methodically and professionally.
You will provide a professional service by taking bookings and answering customer queries regarding subjects such as births and deaths by telephone, online and face to face. In this busy, fast paced office your good administrative, and ICT skills are essential.
Excellent team work and flexibility are essential.
Previous Registration experience is an advantage.
Two 18 month fixed term posts are available. Part time 18.5 hours per week, working 3 days a week including a Saturday.
For internal applicants this vacancy is available as a secondment opportunity. Candidates must seek permission of their current line manager before applying for a secondment opportunity.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
The Council is highly committed to investing in the talent and wellbeing of our staff and can offer generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Katharine Page, Ceremony Operations Manager, Katharine.Page@york.gov.uk or on 01904 553505
Closing date: Thursday 16 September 2021 at 12 midnight
Interview date: Week commencing Monday 4 October 2021