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Junior Service Desk Analyst

Employer
Chelmsford City Council
Location
Chelmsford, Essex
Salary
Starting at £18,291 per annum, rising to £19,515
Closing date
22 Sep 2021

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Sector
Corporate Services
Contract Type
Full time
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Job Details

We are seeking an enthusiastic, adaptable and proactive analyst to join our Service Desk team to provide customer focused first line IT technical support to agreed service levels in a hybrid working environment. This opportunity is available to those who already have experience in IT support or working in a Service Desk environment.

The successful candidate will be responsible for carrying out duties directed by the Support and Finance Lead and DevOps Service Manager, which include 1st line support via email, self-service or phone calls, creating support tickets, first line fixes and completing basic script/process driven tasks.

 

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment vetting which includes safeguarding training, obtaining references and ensuring compliance with the Disclosure and Barring Service process.

Company

Working at Chelmsford City Council

Chelmsford City Council’s core objectives are to provide high quality public spaces and increase the quality of life of the citizens. Chelmsford is also committed to promote a more sustainable and healthier environment.

As employer, Chelmsford has a strong focus on career growth and skills development, offering a variety of training opportunities for staff. 

Why work for Chelmsford?

  • Competitive salary.
  • Great railway connections.
  • Interest free loans for bus or train season tickets.
  • Training and development.
  • Employees will have cash plan scheme to cover healthcare costs, such as dental or optical costs.
  • Generous annual leave allowance.
  • Work/life balance.
Find Us
Website:
Telephone
01245 606606
Location
Civic Centre
Duke Street
Essex
GB
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