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Operations Administrator- Community Learning

City of York Council
York, North Yorkshire
£18,865 - £20,013 per annum
Closing date
21 Sep 2021

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Corporate Services, Communications, Housing, Community Services
Contract Type
Part Time
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Job Details

The York Learning service within City of York Council has an exciting opportunity for a friendly and professional person to join them in this busy customer facing role as an Operations Administrator.


You will provide a customer information, advice and enrolment service to existing and potential learners. You will also provide administration support for curriculum managers and tutors.

This is a varied fast paced role and at times you’ll be working to tight deadlines, with conflicting pressures. You will enjoy welcoming and assisting learners and supporting tutors to deliver high quality learning provision.

Ensuring confidentiality, you will effectively engage with people at all levels on the telephone, by email, other digital platforms, and face to face.

Required Skills and Experience;

  • You will be highly proficient with recent experience in using a variety of IT applications and programmes, including but not exclusively Microsoft Office.
  • Excellent spoken and written communication skills and a high level of accuracy and attention to detail.
  • Level 2 qualifications in English, Maths and IT is a minimum requirement for this role. Ideally, you will have previous further education and/or customer service experience.

An enthusiastic person, with a flexible and positive outlook, who is able to work effectively with others is key to a successful applicant for this role.

There may be an opportunity for some of the hours to be worked from home depending on the needs of the service.

16 hours per week, term-time only initially but as part of the reorganisation of the team this may change and additional hours may be available subsequently.

Successful candidates will be required to work one or two evenings a week from 17:30 to 21:30. 

The remaining hours will be daytime hours.

You will usually work at one of two adult education centres currently Huntington School and York High School but may also be required to work at other venues, depending on service needs.

There will be a requirement to work occasional Saturday mornings on a rota basis.  There is also a need to travel between centres and out-centres on occasions.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express him/herself fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

For further information or an informal discussion please contact Sandra Barratt, Health & Leisure Learning Manager,  or on 07789 942455

Closing date: Tuesday 21 September 2021 at 12 midnight

Job description


The City of York has a rich history stretching back nearly 2000 years; George VI once said that: 'The history of York is the history of England'. York has a wealth of heritage and history. York attracts over four million visitors a year and popular destinations include York Minster, which is the largest Gothic cathedral in Europe, the Castle Museum, the National Railway Museum and the Jorvik Viking Centre. Tourism is an important industry in York and the city also has a thriving bioscience, technology and research sector, centred on the City's Science Park. Other major employers include Nestle, City of York Council and York Hospitals NHS Trust. York has excellent transport links, being on the East Coast Mainline and close to the A1M. From York seaside resorts such as Scarborough, Whitby and Filey or the North York Moors National Park are a short journey by road or rail.

Find Us
01904 551550
City of York Council
Library Square
North Yorkshire
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