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Customer Service Advisor

Chelmsford City Council
Chelmsford, Essex
Grade 4 - Starting at £20,823 per annum, rising to £22,212
Closing date
26 Sep 2021

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Public and Third sector
Contract Type
Full time
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Job Details

Our Customer Service Centre team offers customers information and advice on enquiries relating to Council services predominately by telephone and online. An opportunity has arisen in the team to learn new skills and a good working knowledge of all the services we provide, whilst being part of a team with a strong customer service commitment.


To be a customer service advisor you will enjoy working directly with customers to resolve their queries and recognise the importance of first class communication skills to achieve customer satisfaction. This is an exciting opportunity to join a high performing team that delivers a first class service to meet the needs of our customers in a purpose built environment.


You will have previous experience of working face to face and/or on the telephone with customers in a busy customer service environment, preferably in local government.


You will be required to work 37 hours per week Monday to Friday.


Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment vetting which includes safeguarding training, obtaining references and ensuring compliance with the Disclosure and Barring Service process.


Working at Chelmsford City Council

Chelmsford City Council’s core objectives are to provide high quality public spaces and increase the quality of life of the citizens. Chelmsford is also committed to promote a more sustainable and healthier environment.

As employer, Chelmsford has a strong focus on career growth and skills development, offering a variety of training opportunities for staff. 

Why work for Chelmsford?

  • Competitive salary.
  • Great railway connections.
  • Interest free loans for bus or train season tickets.
  • Training and development.
  • Employees will have cash plan scheme to cover healthcare costs, such as dental or optical costs.
  • Generous annual leave allowance.
  • Work/life balance.
Find Us
01245 606606
Civic Centre
Duke Street
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