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Senior Insurance Claims Handler

The Royal Borough of Kensington & Chelsea Council
Kensington and Chelsea, London (Greater)
£32,301 - £35,949
Closing date
24 Oct 2021

View more

Corporate Services, Legal
Job role
Salary Band
£30,000 - £39,999
Contract Type
Full time
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Minimise our exposure to risk. Maximise our service to people.

In Kensington and Chelsea, we put local people and businesses at the heart of decision-making. Working in partnership with our community to deliver responsive, effective and efficient services, we are committed to working creatively and innovatively to better support our population. As such, we deliver the highest levels of support to residents of all ages, seeing to it that we are capable of meeting their needs, whatever they may be.

Our tri-borough Fraud, Audit, Insurance and Risk team are at the heart of this ambition. Join them, and you’ll play a central role in their work.

The Role:

This is a varied, wide-ranging role in a team that deals with all sorts of claims. From housing stock and tree roots subsidence to trips and slips and employee liability claims. Your focus on liability investigations will involve site meetings and case management of personal injury claims in accordance with the Ministry of Justice Civil Procedures Rules to deliver effective and efficient financial outcomes. This will cover areas including determination of legal liability, assessment of damages and negotiating with third party legal representatives via the MOJ claims portal.

Evidence gathering to support effective claims handling and enable compliance with the disclosure requirements of the Civil Procedure Rules and any other Ministry of Justice guidelines will also be key.

Please refer to the Job Description form more information

About You:

As well as a background in handling liability and property insurance claims, you’ll bring a good working knowledge of Civil Procedure rules and pre-action protocols and the Judicial College guidelines for assessing general damages in personal injury. The ability to work with internal guidelines, quickly and accurately under pressure and priorities to deadline is essential. We’ll also be looking for sound negotiation and investigation skills.

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role.

We reserve the right to close this vacancy early if we receive a high volume of suitable applicants.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email:

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