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Ceremonies and Certificates Officer

Employer
City of York Council
Location
York, North Yorkshire
Salary
£20,422 to £21,552
Closing date
7 Oct 2021

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Sector
Corporate Services, Administration
Job role
Officer
Contract Type
Full time
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Job Details

The City of York council have an exciting opportunity to join the dedicated York Registration Team as a Ceremonies and Certificates Officer.

About the role;

Communicating directly with our customers, you will deal with civil ceremony arrangements from the initial enquiry to the delivery of the ceremony.

You will be part of a dependable team that also issue copy certificates of birth, death and marriage from registers dating back to 1837.

You will be providing a professional service by taking bookings and answering customer queries regarding subjects such as births and deaths by telephone, online and face to face.

You will be dealing with confidential personal information so a full awareness and understanding of the need for privacy is required.

Key skills and experience required;

  • You will be a motivated team player with a friendly can-do attitude who can work well with others as well being able to work well on your own.
  • Your proven excellent organisation skills and the ability to follow procedures correctly will be particularly important in this challenging and rewarding service.
  • Working in this highly regulated environment good attention to detail is vital.
  • Your ability to respond well to change and demonstrate excellent communication skills is extremely important in this ever changing environment.
  • In this busy, face paced office your good administrative, and ICT skills are important.
  • When dealing with customers who are in extremely sensitive situations, your commitment to high quality customer service and your excellent inter-personal and communication skills will be an asset.
  • You'll be working as part of a team who are proud of their service, sharing ideas, adapting tasks and supporting colleagues when required in order to achieve the services’ goals and objectives. The role requires flexibility and compromise.
  • We hold ceremonies at our York office and at other sites around the city including hotels and museums, so you will be able to speak confidently in highly public situations.

The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express him/herself fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

For further information or an informal discussion please contact Celebration Operations Manager Katharine Page 01904553505 / Katharine.Page@york.gov.uk

Or

Registration Service Manager Amanda Sykes 01904552401 / Amanda.Sykes@york.gov.uk

Closing date: Thursday 7 October 2021 at 12 midnight

Interview date: Week commencing Monday 18 and Monday 25 October 2021

Job Description

Company

The City of York has a rich history stretching back nearly 2000 years; George VI once said that: 'The history of York is the history of England'. York has a wealth of heritage and history. York attracts over four million visitors a year and popular destinations include York Minster, which is the largest Gothic cathedral in Europe, the Castle Museum, the National Railway Museum and the Jorvik Viking Centre. Tourism is an important industry in York and the city also has a thriving bioscience, technology and research sector, centred on the City's Science Park. Other major employers include Nestle, City of York Council and York Hospitals NHS Trust. York has excellent transport links, being on the East Coast Mainline and close to the A1M. From York seaside resorts such as Scarborough, Whitby and Filey or the North York Moors National Park are a short journey by road or rail.

Find Us
Website:
Telephone
01904 551550
Location
City of York Council
Library Square
North Yorkshire
GB
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