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Service Improvement Officer - Adult Social Care

Brent Council
Brent, London (Greater)
£36,708 - £39,867 p.a. inc.
Closing date
11 Oct 2021

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Health and Social Care, Health, Adult Services, Social Care
Job role
Contract Type
Full time
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Job Details

Help us deliver improvements and support our community

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. 

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

Our Performance, Insight and Improvement service acts as a specialist resource encompassing Housing, Adult Social Care, Culture & Leisure and Public Health. The service is central to helping develop a better understanding of the challenges we face, to robustly monitor and improve quality, to gain more sophisticated insight into the needs and experiences of our customers, and to utilise all of this knowledge to design and deliver lasting improvements.

As part of a small team of service improvement officers, you will support projects and work streams that transform our services; improving the customer experience, delivering savings and building operational resilience. You will apply a variety of proven project management and change methodologies, and ensure that change is sustainably embedded by supporting teams. You will act as a centre of best practice in managing change; working with stakeholders to co-produce service improvement initiatives, to redesign systems and processes, and to ensure that quality is at the heart of all we do.

This post will be predominantly aligned to the Adult Social Care function. However, there will also be the opportunity to work on projects across the whole of Community Wellbeing, so this is an opportunity to build your specialist skills in service improvement whilst gaining exposure to a wide range of services. 

The Person

The ideal candidate will have experience of service improvement and change management in a similar organisational environment, with the proven ability to understand complex issues holistically, work out how best to tackle new and difficult situations collaboratively, and positively engage service users and operational teams in the change process. Excellent project management skills are essential, as is broad experience of a variety of different process and service improvement methodologies. 

The right candidate will also be self-motivated, with a “can-do” attitude and a commitment to identifying and encouraging innovative solutions. The ability to review complex processes, and present information in a straightforward and compelling way to a variety of different audiences will also be essential in this role.

Closing Date: 11 October 2021 (23:00)

Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

Brent has a positive approach to flexible working.

As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on  Please note the information you provide will be treated fairly and confidentially. 

Please note CVs will not be considered as part of your application for this position.

More Info:

Job Description

 Secondment Application


What make us different?

Brent has a diverse artistic community, a wide range of cultural activities and award-winning parks. Each community in Brent has its own cultural celebrations including one of Europe's biggest Irish festivals and the Hindu Diwali festival, which attracts around 40,000 people each year. The borough is home to 'Mahogany', the innovative designer for carnival and theatrical costumes and the Tricycle Theatre in Kilburn. Brent, located in the northwest of Greater London, is one of London's most diverse boroughs.

Great values!

Brent It is one of the most culturally and racially diverse of all local authorities in England and Wales. Brent is working to be a safer, more attractive and more environmentally-friendly borough, with great opportunities for people to work and thrive.
Why work for Brent?

  •  Good road and rail links into central London.  Competent and skilled work teams.  A trusting working environment.  Very attractive pension arrangements. Salary progression. Free season ticket loan scheme. 

Would you like to work in a diverse and cultural environment?

Brent may offer the opportunity you are looking for.

Find Us
020 8937 1234
Brent Civic Centre
Engineers Way
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