Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
Our Performance, Insight and Improvement service acts as a specialist resource encompassing Housing, Adult Social Care, Culture & Leisure and Public Health. The service is central to helping develop a better understanding of the challenges we face, to robustly monitor and improve quality, to gain more sophisticated insight into the needs and experiences of our customers, and to utilise all of this knowledge to design and deliver lasting improvements.
As part of a small team of service improvement officers, you will support projects and work streams that transform our services; improving the customer experience, delivering savings and building operational resilience. You will apply a variety of proven project management and change methodologies, and ensure that change is sustainably embedded by supporting teams. You will act as a centre of best practice in managing change; working with stakeholders to co-produce service improvement initiatives, to redesign systems and processes, and to ensure that quality is at the heart of all we do.
This post will be predominantly aligned to the Adult Social Care function. However, there will also be the opportunity to work on projects across the whole of Community Wellbeing, so this is an opportunity to build your specialist skills in service improvement whilst gaining exposure to a wide range of services.
The ideal candidate will have experience of service improvement and change management in a similar organisational environment, with the proven ability to understand complex issues holistically, work out how best to tackle new and difficult situations collaboratively, and positively engage service users and operational teams in the change process. Excellent project management skills are essential, as is broad experience of a variety of different process and service improvement methodologies.
The right candidate will also be self-motivated, with a “can-do” attitude and a commitment to identifying and encouraging innovative solutions. The ability to review complex processes, and present information in a straightforward and compelling way to a variety of different audiences will also be essential in this role.
Closing Date: 11 October 2021 (23:00)
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on firstname.lastname@example.org. Please note the information you provide will be treated fairly and confidentially.
Please note CVs will not be considered as part of your application for this position.