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Repairs Technical Support Officer

Employer
The Royal Borough of Kensington & Chelsea Council
Location
Kensington and Chelsea, London (Greater)
Salary
£36,618 - £37,491 per annum
Closing date
17 Oct 2021

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Sector
Regeneration and Local Economies, Housing, Community Services, Management and Maintenance
Job role
Officer
Contract Type
Full time
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About Us:

Keeping our social housing (and community connections) in good repair

In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective and efficient. 

We are committed to embedding lessons from the Grenfell tragedy and, having brought our social housing stock back under local authority control, we’ve now embarked on a £257 million capital investment programme. 

As part of this programme, we are improving the way we handle maintenance issues, which includes redoubling our commitment to customer care.

The Role:

The role is to ensure the Council is delivering a high quality and value for money repairs service.  It is an essential support and monitoring role ensuring that there are robust internal systems and processes maintained in the delivery of Voids, Repairs, Surveying and Major Projects.

The aims of the service are to:

•    Maintain a positive and supportive relationship with tenants from the outset.
•    Comply with all legislative requirements, maximising assurance around safety and security.
•    Ensure that all residents live in a safe and habitable environment at all times.
•    Properly manage all aspects of the repairs and maintenance obligations.
•    Liaise with other landlords to ensure any housing difficulties experienced are resolved as quickly and successfully as possible.
•    Work with empathy, pace, keeping residents up to date every step of the way.

Please refer to the Job Description for more information. 

About You:

•    You will need to have previous experience in supporting a multi-disciplinary team with a flexible approach and ambition to deliver a first class service.
•    Have a thorough knowledge of ICT systems involved in scheduling of works for a repairs service
•    Experience in managing contractors 
•    Confident in responding to casework to both internal and external recipients.
•    Strong team working is essential to ensure services are delivered fluidly

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: recruitment@rbkc.gov.uk

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