Covid Contract Tracing Team member

City of York Council
York, North Yorkshire
£11.40 per hour
Closing date
29 Oct 2021

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Health and Social Care
Contract Type

Job Details

WorkwithYork require a Covid Contract Tracing Team member

£11.40 per hour, must be available to work weekends and minimum of 22.5 hours or 3 days per week.

Temporary assignment under the end of December 2021.

Based in York City Centre.

The Public Health Department is a progressive team committed to improving health and tackling inequalities in York. In this role you will be contacting residents that have tested positive and ensuring that the public health messages are delivered to them.


  • Operate in accordance with standard operating procedures and call scripts and that information from COVID-19 case interviews is accurately collected and recorded on the Contact Case Management System.
  • Ensure that all details taken on calls are accurately recorded.
  • Provide advice to callers in line with agreed scripts.
  • Work within clear Standard Operating Procedures.

Knowledge and skills:

  • Previous Customer Service experience
  • Effective communication and interpersonal skills, with an excellent telephone manner
  • Ability to show empathy to individuals who may be distressed by their situation and to identify solutions to issues or concerns raised

For more info please call the WorkwithYork team on 01904 566066 and to apply please visit the WorkwithYork website.

Regrettably we are unable to respond to every application we receive.

To apply for this vacancy you must be able to work in the United Kingdom.



The City of York has a rich history stretching back nearly 2000 years; George VI once said that: 'The history of York is the history of England'. York has a wealth of heritage and history. York attracts over four million visitors a year and popular destinations include York Minster, which is the largest Gothic cathedral in Europe, the Castle Museum, the National Railway Museum and the Jorvik Viking Centre. Tourism is an important industry in York and the city also has a thriving bioscience, technology and research sector, centred on the City's Science Park. Other major employers include Nestle, City of York Council and York Hospitals NHS Trust. York has excellent transport links, being on the East Coast Mainline and close to the A1M. From York seaside resorts such as Scarborough, Whitby and Filey or the North York Moors National Park are a short journey by road or rail.

Find Us
01904 551550
City of York Council
Library Square
North Yorkshire

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