CRM Data Analyst

Employer
The Royal Borough of Kensington & Chelsea Council
Location
Kensington and Chelsea, London (Greater)
Salary
£36,618 - £44,598 per annum
Closing date
26 Oct 2021

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Sector
Housing, Community Services
Contract Type
Full time

About Us:

Using data to make a difference to our residents

In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective and efficient. 

Kensington and Chelsea understands the opportunity as well as the necessity for positive innovation and change.

In particular, we are reviewing our property portfolio and management to ensure it delivers social value and aligns with our ambitions on equality, diversity and inclusion. 

Understanding the needs of our residents and the organisation that supports them is critical.  

The Role:

You’ll use your data analysis skills to help us deliver excellent services for residents and support housing initiatives for change. 

Your focus will be on coordinating and constructing CRM-related reports and providing insights, analysis and recommendations based on CRM data.

One of your key challenges will be using data to tell stories to senior leaders that allow them to target resources effectively.

Please refer to the Job Description for more information 

About You:

Experience of configuring and customising Dynamics CRM is essential, as are SQL development skills. 

You’ll have a facility for working with data and meticulous attention to detail, but will also be able to see the bigger picture and provide meaningful commentary to non-technical audiences.  

While some understanding of housing would be helpful, a local authority background is not essential, providing you are curious, quick to learn and ready to work at pace. 

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: recruitment@rbkc.gov.uk

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