Location: Flexible with expectation to attend offices in North Yorkshire when required.
Here at North Yorkshire County Council our Technology and Change Department plays a vital part in improving and developing services across the whole Council for the benefit of our customers and staff. Our Team is responsible for a wide range of technologies including endpoint management, VDI, email, firewall/ADC, networking and telephony.
An exciting opportunity has arisen to join the Unified Communications, Endpoint and Security Team within Technology and Change. We’re looking for an individual who has experience in providing 2nd line, day to day support of the technologies that the team are responsible for.
As a Technical Analyst you will be helping resolve user’s issues with the technologies that we look after, deploying day to day changes and working with the senior members of the team to deliver projects and undertake the daily admin and periodic upgrades to our underlying infrastructure.
What you will bring
Specific vendor experience in the technology platforms we support would be beneficial; these include PaloAlto firewall, Citrix ADC, Citrix XenDesktop, Trend security suite, Aruba networking, Microsoft Azure/365, SCCM/Intune and Mitel/Teams telephony.
We realise that’s a big ask and if you have experience of any of these areas you could be the person for us. What’s most important is that you’re willing to learn, can use your initiative to solve problems and work as part of a team. There’s plenty of opportunity to develop in areas that aren’t already part of your skill set.
Working in Technology and Change you will be surrounded by a supportive, established team of change management professionals who will help you grow and develop within this role. As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure.
Contact and apply
If you feel this role is something you could be interested in and would like to know more, please contact Andrew Lambert on 01609 533354 to arrange an informal chat.
Closing date: Sunday 31st October
Interview date: week commencing 8th November