Skip to main content

This job has expired

IT Support Consultant - Platform Storage

Employer
Brent Council
Location
Brent, London (Greater)
Salary
£39,867 - £46,839 p.a. inc.
Closing date
13 Nov 2021

View more

Sector
Corporate Services, IT
Contract Type
Full time

Job Details

An excellent opportunity...    

We are a shared ICT service, supporting the local councils in Brent, Lewisham and Southwark, as well as the Local Government Association, Lewisham Homes and the Department for Housing and Pensions. We are located at the Brent Council’s Civic Centre, Wembley, with onsite client teams at Laurence House in Catford and Tooley Street, near London Bridge, Southwark

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The Post

We are looking to add talent to our Platform team across in a number of areas, specifically for this role we are looking for an expert in Storage – Dell EMC ideally.

Shared Technology Services are looking for IT Support Consultants to support and maintain the existing ICT infrastructure for Shared Technology Services, covering all four areas of client support, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas.

With a customer-focused attitude, the IT Support Consultants will take ownership of calls and resolve these within their SLAs. They will work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.

The successful candidates will design and implement solutions to technical issues, meticulously documenting these to aid colleagues with similar tickets to resolve. The IT Support Consultants will need to provide out-of-hours cover occasionally.

Additional responsibilities for more senior role include management of suppliers & contracts and being a technical authority in storage - you will then use this authority to influence the design of future IT services.

The Person

The ideal candidate will show commitment to resolving technical issues, flexible in their approach and have an ability to see the bigger picture by prioritising efficiently. This role brings a varied range of challenges so the IT Support Consultants will be willing to learn continuously.

You will ideally show demonstrable experience in one of the following:-

Dell EMC SC Series; Dell EMC UnityVSA; Hitachi Unified Storage; Hitachi NAS Platform; EMC Clariion.

As this is a third level support role, we would anticipate demonstrable experience in business continuity and disaster recovery planning. In addition to ensuring continuous service availability, you will be part of the leadership team for Azure migration project

The successful candidate will have good interpersonal and communication skills in discussing resolutions with users and their team. They should be willing to go the extra mile to take responsibility in ensuring a high level of service for our partners and other organisations we support.

How to apply

Please apply online with a CV and a Covering Letter or via our application portal.

To find out more please speak to our talent acquisition lead, Jo Cumper, on 0208 937 1142 or email jo.cumper@brent.gov.uk to set up a call.

Timetable

This IT Support Consultant - Storage role closes 3 October with interviews week of the 11 October

Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

Brent has a positive approach to flexible working.

As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk.  Please note the information you provide will be treated fairly and confidentially.

More Info:

Job Description

Company

What make us different?

Brent has a diverse artistic community, a wide range of cultural activities and award-winning parks. Each community in Brent has its own cultural celebrations including one of Europe's biggest Irish festivals and the Hindu Diwali festival, which attracts around 40,000 people each year. The borough is home to 'Mahogany', the innovative designer for carnival and theatrical costumes and the Tricycle Theatre in Kilburn. Brent, located in the northwest of Greater London, is one of London's most diverse boroughs.

Great values!

Brent It is one of the most culturally and racially diverse of all local authorities in England and Wales. Brent is working to be a safer, more attractive and more environmentally-friendly borough, with great opportunities for people to work and thrive.
 
Why work for Brent?

  •  Good road and rail links into central London.  Competent and skilled work teams.  A trusting working environment.  Very attractive pension arrangements. Salary progression. Free season ticket loan scheme. 


Would you like to work in a diverse and cultural environment?

Brent may offer the opportunity you are looking for.

Company info
Website
Telephone
020 8937 1234
Location
Brent Civic Centre
Engineers Way
Wembley
HA9 0FJ
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert