We are looking to recruit several casual Discretionary Awards Officers to work within our Financial Welfare team to support the administration of the new Household Support Fund. Candidates must have previously worked in a Benefits environment and have a detailed knowledge of Housing Benefit and the Council Tax Benefit system, and have an essential knowledge and understanding of current welfare reforms, emergency welfare provision schemes and an ability to work with claimants to maximise their incomes.
Post-holders must have the ability to give advice to customers on the steps they can take to alleviate their financial hardship. They must also have excellent communication skills, both verbal and written, and be able to explain complex legislation and give continuous advice, as well as to put customers at ease and gain their confidence when offering that advice.
Telford & Wrekin Council is a Co-operative Council, which means we are working together with our residents, partners and local organisations to collectively deliver the best we can for Telford and Wrekin with the combined resources we have. As a member of the pioneering Co-operative Councils Network, we aim to:
- Bring together and improve services.
- Involve local people and employees more in the planning and running of services.
- Encourage people to do more to help their own communities.
We serve a population of 170,000 people and our population is younger than the national average. Our borough is predicted to grow in the next 13 years - adding nearly another 30,000 people. We are investing in growth in the borough, and this presents an opportunity to attract new businesses – our Southwater Development reflects some of our aspirations and regeneration. We deliver a diverse range of services to all our communities and we are constantly aiming to improve the quality of these. To do this, we want to recruit enthusiastic individuals who are determined to succeed in their careers, to help us to achieve and maintain our goals and high standards.
See the Job Description and Person Specification for more information about the key requirements, skills and experience preferred for the role.
Please note that employees who are at risk will be considered first for this position. Only if an appointment is not made will other candidates be considered. Sorry, CVs will not be accepted.
We are committed to equality and diversity. Posts working with children or vulnerable groups will be subject to an appropriate criminal records check.
Job Description and Person Specification