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Benefits Officer

London Borough of Richmond upon Thames and London Borough of Wandsworth
Wandsworth, London (Greater)
£21,771 to £34,479 per annum
Closing date
7 Nov 2021

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Corporate Services
Job role
Contract Type
Full time
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The Role

Are you an experienced Benefits officer looking to join a dynamic team of assessment officers to provide an excellent service to Wandsworth and Richmond’s benefit claimants?  

Due to recent vacancies, we are looking for experienced Benefit Officers to join our team.  The team is based in the Civic Centre in Twickenham and all staff work on both borough’s cases and all types of work.

The successful candidates will need to:

  • Demonstrate a detailed knowledge of the Housing Benefit and Council Tax Reduction legislation, and other associated welfare benefits,
  • Be able to accurately assess entitlement to Housing Benefit and Council Tax Reduction, using Benefits IT systems
  • Experience of delivering an excellent service to customers, their representatives and stakeholders face to face and by telephone to assess or review entitlement,
  • Provide clear and concise written and verbal explanations of complex benefit calculations and regulations including overpayments,
  • Have a positive attitude, be flexible, and enjoy working apart of a team.

For an informal discussion please contact Chris Carman (Benefits Manager) on 0208 871 7058, e-mail or Penny Lovatt (Head of Benefits) on 0208 871 5662, e-mail

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours and other arrangements. There will be occasional working from the office when required for customer services duties and meetings. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing date: Sunday 7th November 2021

Shortlisting date: W/C Monday 8th November 2021

Interview date: W/C Monday 15th November 2021 – there will be a test as part of the application process

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible.

Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymous.

We are proud to be a Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils

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