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Corporate Credit Control Officer

Camden London Borough Council
Camden, London (Greater)
Closing date
3 Nov 2021

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Corporate Services, IT
Job role
Contract Type
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Job Details

About us

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. We are seeking an expert point of contact for debt collection to manage all of the Council’s services and business relationships to ensure outstanding billing queries are resolved whilst working independently and supporting other team members.

The role

The post holder will act as the expert point of contact on all issues to instigate and conduct cases of appointee ship. You will manage all aspects of debt recovery and continuously review the way in which debts are recovered and provide imaginative ways in which to improve the process that can be taken forward by the line manager.

The right individual will also have good relationship building skills as you will liaise with various teams and services across and outside of the Council.

Alongside this, you will prioritise and deal with any queries and liaise with legal debt collectors, bailiffs, and members of the public, debtors and council officers concerning the recovery of debt.

To be considered for this role, you must have good knowledge of central government welfare benefits and social care legislation, commercial rents legislations, housing rents legislation and any legislation related to any sundry debt services. Experience within debt management and the recovery of debts and knowledge of using IT and Financial IT systems in chasing customer debt is also required.

You will have excellent communication skills both written and verbal as you will liaise with various teams and services across and outside the Council and provide advice and support to service users as necessary.

The post holder is required to work flexibly, adjusting their own workload to meet individual work targets and the priority demands of the team.

This role is also subject to a DBS Enhanced check.

For more information please refer to the job profile.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we’ll redefine what a career can be.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE  to see full details of our benefits.

Additional information

To view the Job Profile, please click HERE

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG.


Camden: A diverse and vibrant borough
What makes us different?

Camden London Borough Council offers the opportunity to create a place for everyone. The council is committed to excellence and aims to recruit vibrant and talented people to develop and cultivate highly competent work teams. 
Camden Council promotes culture, innovation and excellence by celebrating awards such as the Camden Business Awards, Community Support Awards and Camden Design Awards. 

Great values

Based in the heart of the capital, Camden has much to offer its dedicated staff. The council is committed to excellence, and dedicated to safeguard and support the welfare of vulnerable adults, young people and children. Camden aims to work hand to hand with the communities it serves to find new and better ways to increase quality of life.
Why work for Camden?

  • Camden is committed to providing high quality services
  • Competent and skilled work teams.
  • A trusting, supportive working environment
  • Strong focus on innovation
  • Competitive salary.
  • Free season ticket / travelcard loan scheme. 

Would you like to work in an innovative, multicultural, vibrant and transforming environment?

Camden may offer the opportunity you are looking for.

Find Us
020 7974 4444
Town Hall
Judd Street
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