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Commercial Customer Manager

North Yorkshire County Council
Northallerton, North Yorkshire
£39,880 to £43,857
Closing date
31 Oct 2021

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Corporate Services, Administration, Communications, Customer Services
Job role
Contract Type
Full time
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Job Details

Are you someone who is innovative and has the drive to increase revenue for the Council whilst ensuring excellent service provision to our customers?

Would you like to work for an organisation that is continually looking to improve how it delivers traded services to our external customers?

The main objective of the Technology & Change Commercial Service is “To provide value adding services whilst increasing our resilience and capacity to deliver and support improved outcomes for NYCC and its customers”. Our size, experience and breadth of skills enable us to deliver services to external organisations that represents real value for them whilst also generating income for NYCC to re-invest in critical services.  We also support the wider Council to support it’s commercial objectives where there is a need for Technology and Change solutions to enable the delivery of those services.

We deliver Technology & Change services to over 500 external organisations on a fully traded basis, the current portfolio of customers includes:

Private sector (including NYCC owned companies) – we provide a range of services from Fully Managed IT support for NYCC owned companies to Specialist BI Data Models for a national Waste Management company. 

Other public sector organisations – we provide services such as fully managed IT Infrastructure, Data Backup Solutions, Managed Telephony, Website Support, CRM Support, HR/Payroll Systems, Finance Systems and Data Management.      

Care Home Sector – we provide Website support and Cloud Services support     

Voluntary and Community Sector – we provide a number of services such as Website support, Mobile Data Management, CRM solutions, Cloud Support Services   

We currently have an exciting opportunity for a Commercial Customer Manager to join our team as we seek to further expand the services we deliver.

The role

We are looking for a Commercial Customer Manager to lead the development of new ICT services to external customers and be responsible for the management of key customer accounts, including new customer sales.  You will be responsible for the management of key commercial projects and ensuring that both projects and existing services are delivered to time, quality and budget constraints. You will work with our customers to understand their current and future technology requirements providing advice and guidance to them in the use of ICT. You will be part of the Technology and Change Commercial Services Management Team and work closely with our Schools ICT team who deliver traded services to the education sector.  

What you will bring

To be successful in this role you will need to have knowledge and experience of selling technology services to external customers. You will also have significant experience of managing customer relationships and customer contracts.  You will have demonstrable experience in planning and implementing complex IT projects and leading the design of services that add real value to customers. You will have a relevant degree and/or equivalent experience, and evidence of continuing professional development.  

Working in Technology and Change you will be surrounded by a supportive, established team of professionals who will help you grow and develop within this role. As a North Yorkshire County Council employee you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure. 

Contact and apply

If you feel this role is something you could be interested in and would like to know more, please contact Joel Sanders, Head of Technology and Change Commercial Services ( or 01609 533191) to arrange an informal discussion.

Key dates:

Closing date: 31st October 2021

Interview date: 9th November 2021

Please note that all interviews will be video interviews via Microsoft Teams.


The County of North Yorkshire is the largest County in England and Wales. Within the county are 598 square miles of the Yorkshire Dales National Park, and 530 square miles of the North York Moors National Park. The county is included in the Yorkshire and Humberside Region.

Whilst the economy of the County has traditionally been dependent on agriculture and tourism, there is a fast growing high technology base and this, together with other forms of light manufacturing industry, is of increasing importance. The County Council has an active policy of economic development and the predominantly rural character of the County is highly attractive to high technology businesses as well as the traditional industries of farming, food production and tourism. The County contains several centres of great historic interest, market towns that invite light industrial development, the modern coalfield area in the South, scenic, lightly populated upland areas and the extensive lowland area in the Vale of York.

Find Us
0845 872 7374
County Hall
North Yorkshire
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