For almost 50 years, we’ve been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence.
Due to an increase in the number of complaints that we are receiving we are looking to recruit additional investigators. So, if you want to make a difference and have the perspective we’re looking for, please get in touch.
For more information about us visit our website www.lgo.org.uk.
Acting with the delegated authority on behalf of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO by the public. This covers failings in services by local authorities, and social care providers.
The role operates in a collaborative environment where individuals contribute to their team’s objectives and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction). However, Investigators are also personally responsible for their own case work and for maintaining high standards of performance and professional practice. Investigators are expected to operate with minimal supervision once experienced, demonstrate a high degree of resilience and confidence in their work within a highly pressurised and supportive environment.
We particularly encourage applications from Black, Asian and other Minority Ethnic groups who are currently under-represented within our organisation.
Please note that the closing date for applications is 0900 hrs on Thursday 11 November 2021.