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Family Information Guidance Officer

The Royal Borough of Kensington & Chelsea Council
Kensington and Chelsea, London (Greater)
£26,544 - £30,618 per annum
Closing date
14 Nov 2021

View more

Health and Social Care, Health, Children's Services, Social Care
Job role
Contract Type
Full time
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About Us:

Help families access the right services, to give their child the best start in life. 

At the Royal Borough of Kensington and Chelsea, we put delivering for our communities at the heart of everything we do. Take our Early Education & Childcare Team, for example. This diverse and supportive team is driven to make a difference. And they’re doing a great job, helping to make sure families and their youngest children have the best start in life. When it comes to securing good futures for young people, we know it’s important to never stand still. So, as well as offering team members opportunities for continuous professional development, we do our best to ensure the team takes part in pilot projects for innovative and improved ways of working. 

The Role:

As Family Information & Guidance Officer, you’ll be a key point of contact for local families who would benefit from Early Education & Childcare services. Handling diverse enquiries, you’ll provide accurate, high quality information, support and guidance on the right services to access. 

Making sure information is up-to-date will be a vital part of the job. We’ll expect you to establish, monitor and update relevant information on childcare and activities, family support, health and early education. You’ll source this information from a range of places across the Council, and from our partners. And you’ll help to maintain it across a variety of databases and web pages. 

Outreach is important, too. So, as well as being ready to respond with requested information, you’ll also attend events in the community - from children’s centres to charities - to let people know what we offer. We’ll expect you to work from the office or be out in the community two or three days a week. The rest of the time you’ll work from home, to help maintain a healthy work-life balance. 

Please refer to the Job Description for more information

About You:

To join us, you’ll need previous experience of successfully delivering comprehensive information and advice services - preferably to parents and carers. We’ll provide a thorough induction and training in our systems and approaches, but we do expect you to bring proven experience of planning, setting up and maintaining IT systems. Knowledge of Word, Excel and Access (or an equivalent database system) is essential. Whether you are dealing with members of the public or forging good working relationships with people across and beyond the Council, your communication skills and passion for delivering excellent customer service really set you apart. 

Please note, this role requires an enhanced DBS check and willingness to comply with statutory duty requirements from Section 12 of the Childcare Act 2006. 

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role. 

We reserve the right to close this vacancy early if we receive a high volume of suitable applicants.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email:

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