Manage payments that make great memories happen for children with disabilities.

At the Royal Borough of Kensington and Chelsea, we put delivering for our communities at the heart of everything we do. Around 700 children with disabilities use our Bi-Borough Short Breaks Service. They enjoy time away from their carers, explore new opportunities, have fun, make new friends and become more independent. Whether it’s a few hours or a whole weekend, this can be a valuable opportunity for families to have a break from their caring responsibilities. We’re committed to giving all children and families who use the service a positive and inclusive experience.

The Role:

As Direct Payments Lead, you’ll facilitate payments to families who are using the Short Breaks Service. One of your most important responsibilities will be to manage the pre-paid card system. Pre-paid cards can be used by families who need to employ a carer, or for children’s activities such as swimming. You’ll take care of the whole process, from arranging the contract with a family, though to sending payments and supporting them in using the cards.

We’ll rely on you to ensure payments are accurate, timely and in line with auditing processes. Families will ask your advice on issues of pension and employment law if they employ a carer, and will get in touch if they want to make changes or have questions about direct payments. You’ll also work with families on their personal budgets, helping them to make choices that are right for them. What’s more, you’ll personally run workshops to support the training of direct payment carers.

Please refer to the Job Description for more information.

About You:

To join our diverse team, you’ll need a good awareness of disability, perhaps as a result of working in social care. Great communication skills, and experience of customer care and partnership working, are all very important in this role. These skills and experiences will enable you to ask the right questions and move things forward with colleagues if a family raises concerns about the pre-paid system. Equally important will be a good head for finance, including proven skills in the use of Excel spreadsheets. You should have demonstrable experience of financial management and processing, with skills in data management and analysis. An understanding of employment law and pensions would also be beneficial. We expect you to be process-driven, with the ability to manage your own time - but it’s vital that you can also be flexible and solve problems.

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role.

We reserve the right to close this vacancy early if we receive a high volume of suitable applicants

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: recruitment@rbkc.gov.uk