Product Designer

Royal Borough of Greenwich
Greenwich, London (Greater)
£37.722 - £51.086
Closing date
28 Nov 2021

View more

Corporate Services, Communications, IT
Contract Type
Full time

Job Details

Location: We’re based in the heart of Woolwich, which is a great place to both live and work. Woolwich benefits from excellent transport links; buses, tubes, trains (just 21 minutes from central London and 10 minutes from The O2) and ferries, and soon to be Crossrail expansion. During the current COVID-19 response you will be working mainly at home; when the pandemic has abated, you’ll have a mixture of home and office-based working.  

Who are we looking for?  

Our new Digital and Customer Service team are expanding. We are on the lookout for an empathetic, kind and curious person who has already started their career in Digital Product Design, UX Design or Interaction Design. You will care deeply about user needs, building sustainable products. You will be one of six other Product Designers. 

It’s an exciting time to join our team, as we’ve recently published our first ever digital strategy and want you to be a part of making our strategy a reality. You will help us on our mission to make the Royal Borough of Greenwich a truly digital council and borough over the next four years and beyond.  

As a Product Designer, you’ll be welcomed into a thriving, exciting in-house product team, alongside other product designers, user researcher, service design content designers, business analysts and product managers. It’s essential you’re open-minded, great at working in a team, have experience in designing products that are simple, useful, and accessible. Most importantly you are up for the challenge to make public service more outcome-focused and growing your career here at Royal Greenwich. We are a new team, so there’s plenty of scope for having your say! 

What your role will involve: 

You’ll be part of our brand-new in-house product function as part of the Digital and Customer service team. You’ll report to the Head of Product. 

As a Product Designer, you’ll take a key role in the product design community across Royal Borough of Greenwich, working through the entire product lifecycle of discovery, alpha, beta and live. You will identify product opportunities, contribute to product strategy and proposition, design end-to-end experiences and build living ‘product eco-system’.

What your day-to-day responsibilities will look like 

  • Design and develop digital products and components to enable service delivery across the councils.
  • Identify design patterns and create reusable 'design system’ to tackle common problems and increase consistency of product delivery.
  • Be the advocate on behalf of users, making sure that prototypes and products are designed to meet their needs and deliver the best possible user experience.
  • Help people see their services through a people lens with a design state of mind, helping them to identify product opportunities within existing technology eco-system.
  • Act as an ambassador for product thinking and agile ways of working to help stakeholders to reimagine their service through modern products and technology.
  • Define success measures, test ideas quickly through prototyping and embed a learning culture. 
  • Create clear and consistent guide to ensure Royal Greenwich’s products are simple, accessible, cost effective and scalable
  • Be a critical member of the product design community of practice and help its ongoing growth.
  • Actively look for opportunities to improve the internal processes of knowledge management, learning and development, getting feedback, running design critique and meetings, etc. 
  • Work with senior leaders across the council to help them understand service design, helping them see what’s possible. 


Why join Royal Greenwich:

Royal Greenwich is proud to be a borough synonymous with first class modern services. A world class heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed, well-run authority.

We are going through a digital transition and are on the hunt to recruit like-minded team members to be a part of the challenge. We pride ourselves on our values, so you’ll be in an environment that promotes knowledge and skill sharing, so you’ll be working closely with other areas of the business.

Our vision is for a happier, healthier and more joined-up borough using modern technology and data. This was already an urgent need, but the COVID-19 pandemic has accelerated both the urgency and the will to change.

Our Royal Greenwich values underpin the work we do:

·      Improving residents lives and opportunities

·      Demonstrating respect and fairness

·      Taking ownership

·      Doing things better

·      Working together across the Council.

We offer great benefits:

In return for your hard work, we offer a range of benefits:

·      Annual Season Ticket Loan

·      Childcare Voucher Scheme

·      Learning and development opportunities to maximise your potential, including excellent apprenticeship opportunities at all levels  

·      Reduced rate Gym Membership

·      Eyecare Vouchers

·      Cycle to Work scheme

·      Long Service Awards

·      Generous Annual Leave entitlement and

·      Excellent Pension Scheme

·      Greenwich Card which entitles you to discounts at local businesses

·      Employee Assistance Scheme including external counselling service

·      A range of flexible working arrangements     

·      Staff networks       

Make an application

If this sounds like it would suit you, or our mission is something you’d love to be a part of then get in touch!

To apply, please follow the “Apply for this job” link and apply online by 28th November.

You will need to complete the application form, and submit a CV and Cover Letter stating your intent and why you think you are suitable for this role. Please note we will not consider applications without a cover letter.

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We want to hire the best people, regardless of their background. We encourage applications from all sections of the community.

What the hiring process will look like for you

Step 1 – Application: Complete the application form and we aim to get back to you within 1 week post the application closing date.

Step 2 – Invitation for interview: If you’re among the top-scoring applicants, you’ll be invited to a panel interview and prepare a 10 mins case study of a challenge you’re proud of and how this shows your skill for this role.

Step 3 – Panel Interview: This will usually be a 60 minute video call with the hiring manager and other team members you would work with closely in the role. There will be two parts to it. The first 20 minutes will focus on the technical capabilities needed for this role through the case study you prepared. This will be followed by behaviour-based questions that address the essential criteria in the job specification. We will be asking questions like “ tell us a situation when …”

Application close date: 28th November

For an informal discussion about this opportunity, please contact Lingjing Yin;     .  

If you require any assistance in viewing or accessing this opportunity, please contact or call 020-8921-8977  

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Advert Close: All vacancies close at midnight unless otherwise stated

Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.


Why work for the Royal Borough of Greenwich?

The Royal Borough Of Greenwich supports equality and diversity in the workplace. The borough has a clear commitment to the LGBT community, mental health issues, race equality and disability.

Greenwich offers a diverse range of roles, from junior to senior positions, spanning service sectors from children’s services to engineering.

With the main council offices based in the heart of Woolwich, employees also benefit from an excellent transport links, while central London is just 20 minutes away.

Excellent benefits

  • Up to 31 days leave per year.
  • Flexible working hours.
  • Developing opportunities to maximise employee’s potential.
  • Annual season ticket loan.
  • Greenwich One Card which entitles employees to discounts at local businesses.
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