Develop your passion and skills in a role like no other.

Our remit at The Royal Borough of Kensington and Chelsea is simple. We are focused on putting residents at the heart of every decision in order to give them the best possible quality of life.

This focus is particularly important for our passionate and committed Housing colleagues, who strive to ensure that everybody, regardless of their background or circumstances, has a safe and secure place to call home.

Our work is deeply fulfilling, with every day presenting us with new challenges.

Join this forward-thinking team and you will have access to a career path that is unparalleled in terms of scope and opportunity, with the chance to make a tangible difference to the life outcomes of some of our community’s most vulnerable individuals.

The Role:

We’re looking for a fantastic Housing Solutions Officer.

As our Housing Solutions Officer, you’ll provide a rapid, effective, and efficient response to referrals received through the ‘duty to refer’ or other referral sources.

You’ll also support the Housing Solutions Team Leader in arranging and developing outreach surgeries, online platforms and other information to named public bodies and other key parties or potential partners. And, because you’ll be working closely with residents, it’s also vital that you deliver a customer-friendly experience and focus on solutions, not problems.

We’ll give you full training and support.

What’s really important to us is that you have a passion for tackling homelessness.

We offer a range of in-house training opportunities that specialise in housing law and have commissioned training via homeless charities.

We also provide in-house and external training on domestic abuse and violence.

Progression is also possible within the team. Many of our team members have progressed to more senior roles or moved into other departments.

Please refer to the Job Description for more information.

About You:

To be successful in this role, you’ll be a team player who has the appetite and drive to make a positive change.

You should have an interest in working with vulnerable people and be able to demonstrate a commitment to equality and diversity.

You’ll also need an understanding of housing issues, an awareness of the challenges facing local authorities and a passion for helping residents. Plus, a good knowledge of the different services, support and benefits that are available.

On joining the RBKC team, you not only benefit from a minimum of 28 days annual leave plus public holidays, an exceptional Pension Scheme, with an attractive employer contribution, In house fitness classes, as well as discounted Gym membership and free swimming.

You willa also be joining an organisation that is focused on your career and development, regular one to ones will give you the opportunity to plan a career path, identify training and qualifications needed to get you there and support in achieving your goals.

There has never been a better time to join RBKC as we go from Strength to Strength delivering outstanding services to our residents and community.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role.

We reserve the right to close this vacancy early if we receive a high volume of suitable applicants. Additional information We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible. We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. We do not accept speculative CVs from any source. Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings. If you experience difficulties with the recruitment application process, please contact the recruitment team by email: recruitment@rbkc.gov.uk