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Control Officer / Responder

London Borough of Richmond upon Thames and London Borough of Wandsworth
Wandsworth, London (Greater)
£28,452 to £34,479 per annum
Closing date
1 Dec 2021

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Housing, Housing Associations
Job role
Contract Type
Full time
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The Role

Our Control Room are currently looking for a self-motivated Emergency Control / Response Officer, committed to excellence in customer care.  This role involves the provision of a customer focused, 24 hour service, 365 days a year. The successful person will be required to provide reassurance and emergency assistance to our service users living in sheltered housing and service users living in their own homes connected to the dispersed alarm system known as Wandsworth Alarm Telephone Care helpline (WATCH) and Telecare service users.

You will work as part of a team in a 24 hour emergency control room covering the boroughs Richmond and Wandsworth. You will be responsible for receiving and processing calls from the public, contractors ,other professionals partners and agencies. You will monitor a two way radio system  and cctv.

You will need to demonstrate a good understanding of the principles of providing excellent customer care. Utilising your strong communication skills, you will be part of a team working a 24 hour shift pattern including night shifts on a 15 week Rota. You will receive a shift and weekend allowance.

This is a demanding job which requires a high level of sensitivity, and a good knowledge of services available to meet the needs of our customers which comprise of: older, younger disabled people and people living with impairment and health needs. An ability to remain calm in stressful situations and instill confidence to service users is required. Good report writing, administration skills and an understanding of computers are essential.

You should have a good understanding and enthusiasm for Community Alarm and Telecare provision  

You must possess a full clean driving Licence

We offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments.

Indicative Recruitment Timeline:

Closing Date: Wednesday 1st December 2021

Shortlisting Date: Thursday 2nd and Friday 3rd December 2021

Interview Date: TBC – You will be asked to write a written report as part of the interview process.

Useful Information:

This job requires you to assist clients who may have fallen.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible. Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anoymised.

We are proud to be a Disability Confident employer.

Important Information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

Richmond and Wandsworth Councils

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